Devon Howard
San Antonio
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to lead teams and enhance guest experiences through effective problem-solving and multitasking. Recognized for improving service efficiency and maintaining high standards in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Server
Bush's Chicken
05.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Bartender
Olive Garden
08.2016 - Current
- Mix and serve beverages according to established recipes and customer preferences.
- Train new staff on cocktail preparation and bar operations.
- Maintain cleanliness and organization of bar area, ensuring compliance with health standards.
- Collaborate with kitchen staff to ensure timely service during peak hours.
- Manage inventory levels, ordering supplies as needed to minimize shortages.
- Provide exceptional customer service, resolving issues to enhance guest satisfaction.
Delivery Driver
Truckin' Tomato
02.2018 - 03.2020
- Delivered orders efficiently, ensuring timely and accurate service to customers.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Assisted in route planning to optimize delivery times and reduce fuel costs.
- Managed customer interactions professionally, addressing inquiries and resolving issues promptly.
Sales Associate
Finish Line
05.2016 - 05.2017
- Provided exceptional customer service, enhancing overall shopping experience.
- Assisted in inventory management, ensuring stock accuracy and availability.
- Trained new staff on product knowledge and sales techniques.
- Maintained visual merchandising standards, promoting brand image effectively.
Team Leader
Bush's Chicken
09.2012 - 05.2016
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members to enhance service quality and productivity.
- Implemented process improvements that increased efficiency in food preparation and delivery.
- Managed inventory levels, reducing waste while maintaining supply chain effectiveness.
Education
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
San Antonio, TX12-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Problem-solving
- Cool under pressure
- Team leadership
- High energy and stamina
- Multitasking Abilities
- Adaptable and flexible
- Warm and friendly
- Reliable and responsible
- Team player
- Calm demeanor
- Positive and professional
Timeline
Server
Bush's Chicken
05.2023 - Current
Delivery Driver
Truckin' Tomato
02.2018 - 03.2020
Bartender
Olive Garden
08.2016 - Current
Sales Associate
Finish Line
05.2016 - 05.2017
Team Leader
Bush's Chicken
09.2012 - 05.2016
Bachelor of Science - Kinesiology
The University of Texas At San Antonio