Devon Knop
Family Dollar
Wilmington,NC
2026
years of professional experience
Dedicated sales associate proficient in cash handling, customer assistance, and team collaboration. Known for enhancing customer experiences and maintaining operational efficiency.
Dedicated sales associate with a proven track record in customer service, cash handling, and team collaboration. Committed to enhancing customer satisfaction and operational efficiency through attention to detail and strong problem-solving skills.
Work History
Cashier
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Supported promotional activities by setting up displays and signage for featured products.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
- Increased sales of promotional items by informing customers about current offers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Custodial Maintenance Worker
- Operated cleaning equipment to maintain sanitation standards throughout facility.
- Conducted routine inspections to identify maintenance needs and ensure compliance with safety protocols.
- Assisted in training new staff on cleaning procedures and safety practices.
- Coordinated supply inventory, ensuring availability of cleaning materials and tools.
- Maintained cleanliness of customer areas, contributing to positive shopping experiences.
- Addressed customer inquiries regarding cleanliness standards promptly and professionally.
- Enhanced facility cleanliness by performing regular custodial tasks such as sweeping, mopping, and dusting.
- Demonstrated versatility in maintaining various types of spaces, including offices, restrooms, common areas, and exterior grounds.
- Supported a positive public image for the facility by maintaining pristine grounds and exterior spaces, including walkways, parking lots, and entryways.
- Improved overall appearance of the facility with thorough cleaning and attention to detail in all areas.
- Ensured proper usage of cleaning chemicals by following established guidelines and safety procedures.
- Contributed to a positive work atmosphere through effective communication and collaboration with colleagues and supervisors.
- Maintained a safe environment for building occupants by promptly addressing spills, hazards, and other safety concerns.
- Completed all assigned tasks within designated timeframes, consistently meeting or exceeding expectations for punctuality and productivity.
- Elevated customer satisfaction ratings by maintaining a clean environment and promptly addressing concerns from building occupants.
- Collaborated closely with management to develop efficient schedules that maximized productivity without compromising quality.
- Increased efficiency within the maintenance team by sharing knowledge on best practices and techniques for various tasks.
- Exceeded health code standards during inspections through meticulous adherence to sanitation guidelines.
- Provided exceptional support during emergencies or unexpected situations requiring immediate attention.
- Streamlined daily workflows by organizing supplies and equipment for easy access during routine maintenance tasks.
Sales Associate
1 Year 7 Months- Assisted customers with product selection and provided exceptional service.
- Maintained store organization, stocking shelves, and ensuring merchandise was well-displayed.
- Operated cash register efficiently, handling transactions and balancing cash drawers daily.
- Collaborated with team members to achieve store sales goals and enhance customer satisfaction.
Cashier
1 Year 8 Months- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Provided exceptional customer service by addressing complaints and resolving issues promptly.
- Developed familiarity with store layout to guide customers effectively throughout the store.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Processed refunds and exchanges in accordance with company policy.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
- Increased sales of promotional items by informing customers about current offers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
- Graphic Design
- Graphic Design
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Payment processing
Product restocking
Conflict resolution
Product knowledge
Complex Problem-solving
Cash drawer balancing
POS system operations
Payment collection
POS systems
Guest inquiries
ID verification
Attention to detail
Currency counting
Inventory control
Order packaging
Sales expertise
Drawer balancing
Returns processing
Point of sale operation
Point-of-sale system operation
Order verification
Reports and documents
Point of sale proficiency
Records maintenance
Loyalty program promotion
Credit card processing
Inventory restocking
Data entry
Empathy and patience
Upselling techniques
Sales transactions
Transaction handling
Promotions and discounts
Credit and cash transactions
Checkout monitoring
Scanner operations
Point-of-sale system
Ordering and stocking
Dependability and reliability
Gift card handling
Accomplishments
JROTC: 2year. Private 1st class
Art (1 , 2 , 3 )
Timeline
Sales Associate
Family Dollar
05.2024 - 12.2025Read More
Cashier
Walmart
04.2023 - 12.2024Read More
Cashier
Dollar Tree
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Custodial Maintenance Worker
Food Lion
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Full Sail University
from Graphic Design
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Cape Fear Community College
from Graphic Design
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Asheboro High School
High School Diploma
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