Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Hi, I’m
Devon Quattlebaum
Jacksonville,FL
Summary
Overview
12
years of professional experience
Work History
JWB Property Management
Property Manager
09.2021 - Current
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Freshfields Farm
Customer Service Supervisor
11.2013 - 09.2021
Job overview
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Created, prepared, and delivered reports to various departments.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Follett Bookstore
Team Lead
09.2011 - 11.2013
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
University of North FloridaJacksonville, FL
Bachelor of Arts from Interdisciplinary Studies
08.2021
University Overview
Skills
- Rent Growth
- Fair Housing Laws Knowledge
- Community Outreach Programs
- Staff Meetings
- Rental Pricing Strategies
- Renewals Management
- Serve Customers
- Collect Payments
Timeline
Property Manager
JWB Property Management
09.2021 - Current
Customer Service Supervisor
Freshfields Farm
11.2013 - 09.2021
Team Lead
Follett Bookstore
09.2011 - 11.2013
University of North Florida
Bachelor of Arts from Interdisciplinary Studies