Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Devon Saylor

Colorado Springs,CO

Summary

Client relations specialist with expertise in process improvement and relationship building. Identifies efficiency opportunities and implements solutions that enhance satisfaction and loyalty. Committed to fostering positive experiences that drive business success and improve customer relations.

Overview

11
11
years of professional experience

Work History

Schedule Coordinator

Peak Dental Services
Colorado Springs, CO
10.2025 - Current
  • Managed electronic scheduling system to maintain accurate appointment records and availability.
  • Coordinated scheduling for dental appointments, optimizing patient flow and staff allocation.
  • Collaborated with dental staff to resolve scheduling conflicts and improve operational efficiency.
  • Communicated with patients to confirm appointments and address inquiries efficiently.

Debt Collections

Prosper Finance
Colorado Springs, CO
02.2025 - 08.2025
  • Conducted inbound and outbound calls to assist past due customers in resolving account issues
  • Discovery questions to understand the customers' situation
  • Developed tailored solutions or programs based on customer needs to facilitate debt resolution

Call Center Helpline Specialist

T. Rowe Price
Colorado Springs, CO
01.2020 - 01.2023
  • Supported agents by guiding them through navigation and execution processes on calls
  • Coached agents using insights from call reviews to enhance performance
  • Trained agents on knowledge systems and navigation for improved service delivery

Retention Specialist

Comcast
Colorado Springs, CO
01.2016 - 01.2019
  • Retained customers requesting service disconnection through tailored solutions
  • Provided offers fit to the customers' needs and complaints
  • Positioned additional lines of business for sales
  • Delivered training sessions to enhance representatives' skills and service quality

Education

No Degree - Mass Communication

Colorado State University-Pueblo
Pueblo
05-2018

Skills

  • Billing systems and software
  • Customer feedback analysis
  • Upselling and cross selling
  • Negotiation techniques
  • Computer Literacy
  • Training techniques
  • Leadership
  • Problem solving skills
  • Interpersonal communication

Personal Information

Title: CLIENT RELATIONS SPECIALIST

Timeline

Schedule Coordinator

Peak Dental Services
10.2025 - Current

Debt Collections

Prosper Finance
02.2025 - 08.2025

Call Center Helpline Specialist

T. Rowe Price
01.2020 - 01.2023

Retention Specialist

Comcast
01.2016 - 01.2019

No Degree - Mass Communication

Colorado State University-Pueblo