Devon Schutte
Miami,FL
Summary
Results-oriented General Manager skilled in implementing strategic approaches to drive profitability and sales. Highly recognized for excellence in operations and customer care. Successful at motivating, training, and developing team members for success in a competitive environment.
Overview
4
4
years of professional experience
Work History
General Manager
Mila
Miami Beach, FL
10.2023 - Current
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Worked alongside world-renowned Michelin star chefs to execute exceptional collaborations within our Omakase venue.
Assistant General Manager
Riviera Dining Group
Miami Beach, FL
12.2020 - 10.2023
- Monitored inventory levels and placed orders for new stock as needed.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Prepared weekly schedules for staff members based on their availability.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Business Administration - Business Administration
College of The Canyons
Valencia, CA04-2016
Skills
- Staff Supervision
- Quality Management
- Operations Oversight
- Customer Retention
- Communication Skills
- Customer experiences
- Process Improvements
- Leadership and team building
Languages
English
Native/ Bilingual
Spanish
Limited
Accomplishments
- Worked with multiple Michelin star chefs for collaborations such as Dominique Crenn and Massimo Bottura.
- Collaborated with my team in a leadership position to help achieve Top 5 highest grossing independent restaurant 2 consecutive years
References
References available upon request.
Timeline
General Manager
Mila
10.2023 - Current
Assistant General Manager
Riviera Dining Group
12.2020 - 10.2023
Associate of Business Administration - Business Administration
College of The Canyons
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