Devon Smith
Minneapolis,MN
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
FirstService Residential
Minneapolis, MN
03.2023 - Current
- In my role as Front Desk Supervisor of a luxury condo building I am responsible for submitting the payroll grid in Microsoft Excel to HR for the employees I'm responsible for as well as making sure they are performing their duties of front desk agents correctly
- I also perform front desk duties as well
- Such as assisting residents with amenity reservations, responding to emails for contractors doing work on the property and assisting with enforcing the rules for the building.
Night Auditor
TownePlace Suites Marriot Hotel
Minneapolis, MN
10.2020 - Current
- 1
- As the night auditor I am responsible for closing out all accounts for each reservation and making sure all the payments are correctly charged. 2
- While I am the only person on duty I help with all engineer and maintenance issues that happen overnight. 3
- I provide a great hospitality experience for every guest by insuring all their needs are meet and correcting any problems or concerns they may have.
Customer Service Representative
XFINITY Store by Comcast
Saint Paul, MN
09.2017 - 10.2018
- I was responsible for excepting inbound calls from loyalty customers who wanted to cancel their account and convinced them to keep their accounts while lowering their bill and offering other services that will help simplify their life.
Education
Associate in Arts (AA) in Elementary Education -
Minnesota State University-Moorhead
06.2005
Skills
- Hospitality
- Front desk
- Customer service
- Payroll
Timeline
Front Desk Supervisor
FirstService Residential
03.2023 - Current
Night Auditor
TownePlace Suites Marriot Hotel
10.2020 - Current
Customer Service Representative
XFINITY Store by Comcast
09.2017 - 10.2018
Associate in Arts (AA) in Elementary Education -
Minnesota State University-Moorhead