Jesse Verdone
Verdone Appliance Repair
12548 Cedar Ridge Dr Homer Glen Illinois ,IL
5
years of professional experience
Dynamic and detail-oriented Employee at Verdone Appliance Repair, adept at enhancing customer relationships and optimizing scheduling processes. Proven ability in customer service and delivery driver, contributing to efficient operations and timely service delivery. Recognized for exceptional customer service and effective conflict resolution, ensuring client satisfaction in high-pressure situations.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Work History
Delivery Driver
5 Years 3 Months- Managed scheduling and appointment coordination for service calls and technician assignments.
- Maintained accurate records of customer interactions and service requests in database systems.
- Implemented filing systems to enhance document retrieval efficiency and organization.
- Assisted in invoicing processes, ensuring timely billing and payment follow-ups with clients.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Resolved customer inquiries regarding parts availability and delivery status promptly.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Reduced lost or damaged items through careful handling of parts during loading, transport, and unloading processes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Utilized dispatch to optimize routes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Communicated with drivers and personnel to coordinate timely delivery of parts and repairs.
- Delivered appliances efficiently, ensuring timely arrival at customer locations.
- Assisted in loading and unloading equipment, optimizing space and safety during transport.
- Maintained accurate delivery records and updated tracking systems for inventory management.
- Communicated effectively with customers to confirm delivery schedules and address concerns.
- Coordinated with repair technicians to ensure seamless appliance installation post-delivery.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
- Business And Entrepreneurship
Skills
Customer service
Verbal and written communication
Office administration
Organization
Appointment scheduling
Sales support
Schedule management
Budget monitoring
Scheduling
Vehicle loading
Customer support
Customer relationships
Organizational skills
Order processing
Payment collection
Data entry
Decision-making
Stress tolerance
Time management
Routing orders
Multitasking and organization
Processing orders
Paperwork processing
Work orders
Schedule repairs
Route planning repairs
Customer relations
Valid Driver's license
Dependable and reliable
Safe driving
Time management skills
Clean driving record
GPS and route planning
Route management
GPS navigation
Vehicle cleaning and maintenance
Delivery scheduling
Stocking and inventory
Timeline
Delivery Driver
Verdone Appliance Repair
01.2021 - 04.2026Read More
Columbia College
from Business And Entrepreneurship
Read More