Devon Pulley
Portland,Oregon
Summary
Seasoned Field Service Engineer with 10 years of experience in design, installation and maintenance of high voltage, laser, and computer systems. Skilled at training and mentoring field service personnel to troubleshoot and correct system faults. Well-versed in safety practices and gear, documentation requirements and compliance standards. Top strengths include planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
13
13
years of professional experience
Work History
Field Service Engineer
LPKF Laser & Electronics
Tualatin, OR
08.2019 - Current
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical laser systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Repaired and calibrated systems and equipment post-installation.
- Upgraded and modified products and handled special assignments such installations, customer training and emergency service calls.
- Worked closely with clients to establish specifications and system designs.
Product Specialist
Microsoft
Indianapolis, Indiana
12.2017 - 05.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Engineering Specialist
Siemens Building Technologies
Miramar, FL
12.2014 - 03.2016
- Developed planning criteria for integrating and enabling new technologies. Specifically HVAC Energy Efficiency for Cruise Ships.
- Developed and deployed PLC ladder logic programs using Siemens TIA, Step 7 software
- Wrote, reviewed and edited technical document in accordance with template requirements.
Petty Officer Second Class
United States Navy, USN
04.2009 - 12.2015
- Mentored and supervised 12 personnel within unit, providing positive guidance for professional and personal development.
- Drafted messages and reports to inform leadership of current situations and equipment readiness.
- Operated electronic sensors and specifically Sonar and Weapon computer systems to collect, analyze and disseminate electronic intelligence.
- Trained junior officers and sailors to develop into better maintenancemen and equipment operators.
Education
Bachelor of Science - Computer And Information Sciences
Indiana University
06.2019
Skills
- Corporate Procedures
- Service Records
- System Modification
- Customer Service Management
- Training Junior Team Members
- Onsite Support
- Network Installation
- Computer Hardware Repair
- Technical Support and Assistance
Timeline
Field Service Engineer
LPKF Laser & Electronics
08.2019 - Current
Product Specialist
Microsoft
12.2017 - 05.2019
Engineering Specialist
Siemens Building Technologies
12.2014 - 03.2016
Petty Officer Second Class
United States Navy, USN
04.2009 - 12.2015
Bachelor of Science - Computer And Information Sciences
Indiana University
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