Devonshay Wilson
Bernice,LA
Summary
Dedicated professional with a proven track record at Concentrix for enhancing customer satisfaction through exceptional service and active listening. Expert in data entry and office organization, I've significantly improved operational efficiency. My experience at Methodist Children Home highlights my ability to handle sensitive situations with empathy and confidentiality, showcasing my blend of hard and soft skills.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Winn Community Health Center
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Mental Health Specialist
Methodist Children Home
07.2023 - 12.2024
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Monitored patients and assessed suicide risks.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
- Documented client progress in confidential files.
CSR
Concentrix
03.2019 - 01.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - Medical Assistant
Blue Cliff College
Alexandria, LA05-2023
High School Diploma -
Dubach High School
Dubach, LA05-2013
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Telephone etiquette
- Cash handling
- Scheduling
- Office organization
- Skilled in eCW
Timeline
Front Desk Receptionist
Winn Community Health Center
12.2024 - Current
Mental Health Specialist
Methodist Children Home
07.2023 - 12.2024
CSR
Concentrix
03.2019 - 01.2022
Associate of Science - Medical Assistant
Blue Cliff College
High School Diploma -
Dubach High School
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