Professional manager with significant expertise in overseeing complex matters from inception to completion. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering a results-driven environment, and adapting to changing needs. Known for reliability, leadership, effective communication, and exceeding organizational metrics.
Direct an active portfolio of 200+ complex, high-exposure projects across multiple product lines, managing cross-jurisdictional constraints and court-driven compliance timelines.
Directed cross-functional team collaboration by aligning retained defense counsel with corporate stakeholders and clients to resolve accounts valued over $1m.
Formulate and execute strategic action plans to guide initiatives through alternative dispute resolution (mediation/arbitration) while aggressively containing costs.
Achieve peak performance metrics, consistently maintaining a 100% monthly project closure rate through agile backlog management and streamlined workflows.
Spearheaded a critical risk-reduction project through negotiation of global settlement across 300-plus simultaneous disputes, cutting project financial risk from $500k to under $30k.
Defined project scope and managed delivery timelines for defense counsel across discovery phases, deposition schedules, and technical expert retention workflows.
Collaborated with legal team members to strategize defense plans and prepare for potential litigation proceedings.
Improved negotiation strategies for settlements with effective communication and persuasive tactics.
Litigation Specialist / Lifecycle Manager
4 Years 11 Months
AssuranceAmerica | 10.2018 - 09.2023
Designed and implemented standardized defense strategies with external partners, optimizing the discovery process and reducing systemic litigation costs. $470k.
Designed and implemented standardized defense strategies with external partners, optimizing discovery process and reducing systemic litigation costs.,
Served as Project Lead for team development, training and mentoring junior specialists to improve overall team performance, resource velocity, and operational capability.
Managed litigation case files, ensuring accurate documentation, deadlines, and attorney correspondence.
Coordinated discovery requests, subpoenas, and medical records for defense counsel.
Analyzed claim exposure and documentation gaps to strengthen litigation strategy.
Tracked litigation status, hearings, and filing requirements using case management systems.
Community Engagement & Capacity Building Specialist
3 Months
Rollins School of Public Health at Emory University | 01.2020 - 04.2020
Spearheaded and directed the development of a workflow to support Gilead Compass Initiative's of training for 30+ Community-Based Organizations (CBOs), across core nonprofit management areas, to ensure that the organizations were being led and managed effectively, resulting in maximum community imact.
Liability Claims Adjuster / Case Manager
1 Year 8 Months
State Farm | 02.2016 - 10.2017
Investigated and cleared intricate auto claims while maintaining compliance with industry regulations.
Managed claim processing procedures to optimize settlements and support efficient file closure.