Devora Rodriguez Garrido
2400 Business Center Dr,Pearland ,TX
Summary
Dynamic retail professional with extensive experience at TOUS, excelling in customer service and cash handling accuracy. Proven track record in training and mentoring staff, enhancing customer satisfaction, and driving sales through personalized engagement. Committed to maintaining high standards and fostering loyalty through exceptional service and effective inventory management.
Overview
2
2
years of professional experience
Work History
Key Holder
Tous
Houston, TX
12.2023 - Current
- Managed daily store operations and ensured compliance with brand standards.
- Assisted in training new staff on product knowledge and customer service techniques.
- Maintained inventory accuracy through regular stock checks and meticulous record-keeping.
- Provided exceptional customer service, resolving issues to enhance shopping experiences.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Sales Associate
TOUS
Houston, TX
12.2023 - Current
- Enhanced customer engagement through personalized service and product knowledge.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Collaborated with team to implement promotional strategies, driving store traffic.
- Conducted product demonstrations to educate customers on features and benefits.
- Assisted in visual merchandising to maintain appealing store displays and layouts.
- Trained new team members on sales techniques and customer service standards.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Pablo De La Torriente
Cuba, NM06.2010
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Customer service management
- Staff training and development
- Daily reporting
Timeline
Key Holder
Tous
12.2023 - Current
Sales Associate
TOUS
12.2023 - Current
High School Diploma -
Pablo De La Torriente