Devyn Hinds
Goodyear,AZ
Summary
Polite and professional in customer service, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Fiscor Heating And Cooling
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Dispatcher
Fiscor Heating And Cooling
03.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Kindergarten Teacher
American Heritage Academy
08.2021 - 03.2023
- Built positive relationships with students and families for safe, trusted learning support.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Monitored and evaluated student progress through regular assessments and observations.
Shift Supervisor
Panda Express
01.2013 - 03.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Science - Business And Marketing
University of Phoenix
Tempe, AZ03.2025
High School Diploma -
American Heritage Academy
Cottonwood05.2012
Skills
- Scheduling
- Paperwork Processing
- Consultative Sales
- Account Updating
- Flexibility
- Adapability
- Self-Motivated
- Organized
- Dependable
- Digital Communication Skills
- Independence Skills
- Goal Oriented
Timeline
Customer Service Representative
Fiscor Heating And Cooling
03.2023 - Current
Dispatcher
Fiscor Heating And Cooling
03.2023 - Current
Kindergarten Teacher
American Heritage Academy
08.2021 - 03.2023
Shift Supervisor
Panda Express
01.2013 - 03.2017
Bachelor of Science - Business And Marketing
University of Phoenix
High School Diploma -
American Heritage Academy