Dewayne Logan
Otway
Summary
Dynamic Postmaster with proven expertise in problem-solving, safety procedures, and customer service. Successfully implemented process improvements that enhanced efficiency and reduced delays, ensuring high levels of customer satisfaction. The Military made me an organized and detail oriented person who always focuses on the big picture. I pride myself on adaptability in the work place and being able to work well on my own or as a team.
Overview
24
24
years of professional experience
Work History
Postmaster
United States Postal Service, USPS
Lucasville, OH
04.2017 - Current
- Supervised daily operations to ensure timely mail delivery and customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
- Trained and mentored new staff on postal regulations and customer service best practices.
- Coordinated with local businesses to optimize package drop-off and pick-up services.
- Analyzed operational data to identify trends, improving service accuracy and reliability.
- Developed training programs for employees to enhance compliance with USPS policies.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
Customer Service Supervisor
United States Postal Service, USPS
Portsmouth, OH
10.2015 - 04.2017
- Supervised daily operations, ensuring compliance with USPS policies and procedures.
- Trained and mentored customer service representatives to enhance team performance.
- Developed and implemented strategies to improve customer satisfaction ratings.
- Analyzed service metrics to identify areas for process improvement and efficiency gains.
- Resolved escalated customer inquiries, fostering positive relationships and loyalty.
- Collaborated with management to streamline workflows, enhancing overall service delivery.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
City Mail Carrier
United States Postal Service, USPS
Portsmouth, OH
02.2006 - 10.2015
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Managed daily route planning using GPS technology to optimize delivery times.
- Maintained accurate records of deliveries and customer interactions for quality assurance.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Trained new carriers on operational procedures, emphasizing safety and efficiency standards.
Infantryman (11B)
United States Army
Ft. Lewis, Washington
01.2002 - 01.2006
- Conducted reconnaissance missions to gather intelligence and assess enemy positions.
- Executed tactical operations in diverse environments, ensuring mission success and troop safety.
- Coordinated logistics for supply chain management, facilitating timely equipment delivery and maintenance.
- Trained and mentored junior soldiers, enhancing team readiness and operational effectiveness.
- Analyzed battlefield data to inform decision-making and optimize resource allocation during missions.
- Led Bravo Team as Sergeant, overseeing mission execution during Operation Iraqi Freedom.
Education
High School Diploma -
Northwest
McDermott, OH01-2001
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Lean Six Sigma Certified
- Professional demeanor
- Problem-solving
Timeline
Postmaster
United States Postal Service, USPS
04.2017 - Current
Customer Service Supervisor
United States Postal Service, USPS
10.2015 - 04.2017
City Mail Carrier
United States Postal Service, USPS
02.2006 - 10.2015
Infantryman (11B)
United States Army
01.2002 - 01.2006
High School Diploma -
Northwest