- Enjoy participating in Baseball for overall physical and mental well-being
- Gym Workouts
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
DeWayne Mosley
Revloc,NY
Summary
Dynamic customer service professional with a proven track record at Comfort Inn and Suites, excelling in enhancing guest satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and scheduling, I consistently deliver memorable experiences while training staff to uphold hospitality best practices.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Comfrot Inn And Suites
Johnstown, PA
01.2024 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Coordinated room bookings and maintained accurate reservation records using property management systems.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness.
- Trained new staff on front desk protocols and customer service standards for consistency.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Bowling Center Customer Service Representative
Lakeview Lanes
Ebensburg, PA
01.2020 - 03.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed bowling lane reservations using point-of-sale systems to enhance customer experience.
- Assisted with organizing special events, ensuring smooth operations and high satisfaction rates.
- Coordinated league schedules and maintained up-to-date records for participant engagement.
- Monitored equipment functionality, performing basic maintenance to ensure optimal performance.
- Handled cash transactions accurately while adhering to company policies regarding refunds or discounts as needed.
- Enhanced customer satisfaction by providing friendly and efficient service at the bowling center.
- Coordinated birthday parties and other special events from booking through execution, ensuring memorable experiences for all attendees.
- Supported league play organization through accurate record-keeping and effective communication with participants.
Education
High School Diploma -
Central Cambria High School
Ebensburg, PA06-2021
High School Diploma -
Central Cambria High School
Ebensburg, PA06-2021
No Degree -
Admiral Peary Vo-Tech
Ebensburg, PA06-2021
Skills
- Customer service
- Attention to detail
- Time management
- Problem-solving skills
- Telephone etiquette
- Listening skills
- Cash handling
- Data entry
- Scheduling
- Work prioritization
- Hospitality best practices
- Performance improvement
- Mail distribution
Certification
- Certified Manufacturing Associate
Interests
Timeline
Front Desk Receptionist
Comfrot Inn And Suites
01.2024 - Current
Bowling Center Customer Service Representative
Lakeview Lanes
01.2020 - 03.2024
High School Diploma -
Central Cambria High School
High School Diploma -
Central Cambria High School
No Degree -
Admiral Peary Vo-Tech