Dewillica Baker
Duncanville,AL
Summary
Results-driven professional with entrepreneurial and management experience. Cultivates strong relationships with co-workers, staff, and clients while overseeing administrative and sales teams. Demonstrates leadership and collaboration to achieve organizational objectives through strategic decision-making.
Overview
26
26
years of professional experience
Work History
Owner
Dewillica cleaning services
Duncanville, AL
09.2023 - Current
- Managed daily operations of a residential and commercial cleaning service.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Trained and supervised cleaning staff to ensure high-quality service delivery.
- Developed cleaning schedules to optimize workforce efficiency and productivity.
- Oversaw inventory management for cleaning supplies and equipment procurement.
- Implemented customer feedback processes to enhance service quality and satisfaction.
- Established safety protocols to ensure compliance with health regulations in cleaning practices.
- Cultivated positive relationships with clients through effective communication and support.
- Ensured compliance with local, state, and federal regulations.
Security Officer
Inner Parrish security
Montgomery, AL
08.2022 - 10.2024
- Monitored premises to ensure safety and security for clients and employees.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to alarms and incidents, ensuring swift resolution and reporting.
- Collaborated with law enforcement on investigations and emergency response actions.
- Implemented safety drills to prepare staff for emergency situations effectively.
- Trained new security staff on protocols and best practices for site safety.
- Maintained accurate logs of daily activities, incidents, and visitor interactions.
- Provided excellent customer service by assisting visitors and addressing inquiries.
Security Officer
Allied Universal Security Services
Vance, AL
11.2018 - 09.2023
- Monitored premises to ensure safety and security for clients and employees.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded promptly to alarms and incidents, ensuring swift resolution and reporting.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Collaborated with law enforcement on investigations and emergency response actions.
- Maintained accurate logs of all security related activities.
- Maintained accurate logs of daily activities, incidents, and visitor interactions.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Verified photo IDs and tickets to allow guests passage.
- Provided excellent customer service by assisting visitors and addressing inquiries.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Inspector in Quality Assurance and Quality Control
Savannah luggage
Vidalia, MI
04.2016 - 09.2017
- Conducted visual and dimensional inspections of production parts to ensure conformance with customer specifications.
- Inspected luggage products for quality compliance and defects.
- Conducted tests on materials and components for durability and performance.
- Collaborated with production teams to ensure quality standards were met.
- Documented inspection results and maintained accurate records.
- Developed inspection checklists to streamline assessment procedures.
- Coordinated with suppliers to resolve quality issues promptly.
- Reviewed product specifications to ensure adherence to company standards.
- Maintained accurate records of inspection results, test data, calibration activities, and other related documents.
- Verified proper labeling, packaging, shipping and receiving documentation prior to releasing products from the facility.
- Analyzed collected data to determine if corrective actions are necessary to maintain quality standards.
Assistant Manager
Kangaroo Express
Tuscaloosa, Alabama
07.2007 - 11.2015
- Assisted in managing daily operations and employee schedules at a convenience store.
- Trained new staff on customer service and operational procedures.
- Ensured compliance with health and safety regulations during store activities.
- Coordinated inventory management and restocking of merchandise on the sales floor.
- Addressed customer inquiries and resolved complaints effectively in-store.
- Supported marketing initiatives to promote products and services to customers.
- Monitored cash handling procedures to maintain financial accuracy during shifts.
- Collaborated with team members to enhance overall store performance and efficiency.
Shipping and Receiving Clerk
JVC
Tuscaloosa, Alabama
02.2001 - 06.2005
- Coordinated incoming shipments and verified product quantities and quality.
- Prepared shipping documents and labels for outgoing packages accurately.
- Processed outbound shipments, including packing and labeling products for delivery.
- Organized warehouse inventory to ensure optimal space utilization and accessibility.
- Operated forklifts to transport materials between shipping and storage areas.
- Monitored stock levels to facilitate timely reordering of supplies and materials.
- Collaborated with team members to streamline receiving processes and improve efficiency.
- Assisted in training new staff on warehouse procedures and safety protocols.
Education
Central High School
Tuscaloosa, AlabamaSkills
- Operations management
- Inventory management
- Quality control
- Budget administration
- Project management
- Staff training
- Staff hiring
- Customer relations
- Client service
- Customer feedback analysis
- Supply chain optimization
- Incident response
- Problem solving
- Time management
- Conflict resolution
Timeline
Owner
Dewillica cleaning services
09.2023 - Current
Security Officer
Inner Parrish security
08.2022 - 10.2024
Security Officer
Allied Universal Security Services
11.2018 - 09.2023
Inspector in Quality Assurance and Quality Control
Savannah luggage
04.2016 - 09.2017
Assistant Manager
Kangaroo Express
07.2007 - 11.2015
Shipping and Receiving Clerk
JVC
02.2001 - 06.2005
Central High School