Deyanah Hosang
Woodbury,NJ
Summary
I am driven and highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in problem solving customer dissatisfaction with prompt service and great communication skills.
Overview
5
5
years of professional experience
Work History
Customer Service-Conceirge
The Roost Hotel
08.2022 - 05.2023
- Worked directly with the housekeeping team to ensure that the room statuses are clean and up to date before the guest check in.
- Reduced wait times for check-in by prioritizing tasks and delegating responsibilities within the team.
- Enhanced customer satisfaction by addressing inquiries and resolving issues.
Customer Service-Front Desk Agent
Motto By Hilton
06.2019 - 07.2022
- Trained new front desk agents on our check in/check out process as well as settling payments (deposits, fees, refunds, and charges for stay).
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Provided exceptional customer service, leading to positive online reviews on trip advisor and increased return visits from guests.
Packer Associate
Amazon
11.2023 - Current
- Train new employees on proper packing and labeling techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Prepare packages for shipment following specific guidelines, reducing shipping errors and costly delays.
Education
No Degree - Esthetician
Rizzieri Aveda School For Beauty And Wellness
Voorhees, NJ01.2025
High School Diploma -
Simon Gratz High School
Philadelphia, PA06.2014
Skills
- Critical Thinking
- Heavy Lifting
- Efficient Packing Techniques
- Order Picking
Timeline
Packer Associate
Amazon
11.2023 - Current
Customer Service-Conceirge
The Roost Hotel
08.2022 - 05.2023
Customer Service-Front Desk Agent
Motto By Hilton
06.2019 - 07.2022
No Degree - Esthetician
Rizzieri Aveda School For Beauty And Wellness
High School Diploma -
Simon Gratz High School