Deyanira Alvarado
Essex,MD
Summary
Proven leader in food service management, great at driving customer satisfaction and enhancing dining experiences at establishments like The Broadway Diner and El Salto Authentic Mexican Restaurant. Skilled in food safety and customer service management, I excel in optimizing team performance and maintaining high sanitation standards, significantly improving service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
The Broadway Diner
01.2024 - Current
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Lead Food Service Worker
El Salto
01.2020 - Current
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food Service Supervisor
Denny's
01.2023 - 12.2024
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Bachelor of Science - International And Intercultural Communication
Sinaloa College
Sinaloa, Mexico01.2020
Skills
- Dining room management
- Food presentation
- Customer Service Management
- Cleaning and sanitation
- Menu presentation
- Food Safety
- Organization
Languages
Spanish
Full Professional
Timeline
Server Shift Leader
The Broadway Diner
01.2024 - Current
Food Service Supervisor
Denny's
01.2023 - 12.2024
Lead Food Service Worker
El Salto
01.2020 - Current
Bachelor of Science - International And Intercultural Communication
Sinaloa College
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