Deydrienne Briggs
Alexandria,VA
Summary
Dedicated Political Science student with aspirations of going to law school and becoming either a criminal defense attorney or a civil rights attorney. Then hopefully branching off into politics, either local or congress. I currently have a 3.1 gpa and have a strong foundation in community building, advocacy, and organizing.
Overview
4
4
years of professional experience
Work History
Sales Associate
Bath & Body Works Inc.
Oxon Hill, MD
04.2024 - Current
- Executed daily sales transactions accurately using point-of-sale systems.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Collaborated with team members to achieve store sales goals and objectives.
- Maintained product displays and inventory levels to ensure visual appeal and availability.
- Provided exceptional customer servicee by addressing inquiries and resolving issues promptly.
- Trained new associates on store policies, procedures, and product knowledge for seamless onboarding.
- Monitored stock levels and communicated restocking needs to management to support inventory accuracy.
- Implemented promotional strategies to increase foot traffic during peak shopping periods.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Hostess
Della J's Delectables
Alexandria, VA
03.2024 - 04.2024
- Welcomed and seated guests promptly, enhancing the overall the dining experience.
- Managed reservation system to optimize seating efficiency and minimize wait times.
- Communicated effectively with kitchen staff to ensure timely order delivery.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Handled guest inquiries and concerns professionally, ensuring satisfaction.
- Collaborated with team members to support smooth restaurant operations during peak hours.
- Trained new staff on hostess duties and customer servicee protocols.
- Monitored dining room atmosphere, adjusting lighting and music for guest comfort.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer servicee best practices and restaurant policies to maintain high standards of servicee.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Ambassador
Jeni's Splendid Ice Creams LLC
Alexandria, VA
07.2022 - 06.2023
- Handled cash register transactions accurately and efficiently, ensuring a smooth checkout process.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Collaborated with team members to create an inviting atmosphere for customers during peak hours.
- Adapted quickly to new menu items and seasonal offerings, enhancing customer experience through recommendations.
- Participated in training sessions to improve knowledge of products and operational procedures.
- Contributed to team efforts by maintaining positive communication and supporting colleagues during busy shifts.
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast servicee without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping the team running smoothly throughout servicee fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Carried out cash and card transactions quickly and thoughtfully.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Maintained cleanliness and organization in the establishment.
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
- Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Contributed to store efficiency by working closely with team members during high volume hours, ensuring timely servicee.
- Adhered to food safety guidelines for proper storage of ice cream products, maintaining freshness and quality.
Education
Bachelor of Arts - Political Science And Government
Virginia State University
Petersburg, VA12-2028
High School Diploma -
Alexandria City High School
Alexandria, VA08-2023
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Problem-solving skills
- Customer engagement
- Reliable and punctual
- Goal oriented
- Customer satisfaction
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Point-of-sale systems
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Upselling
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Payment processing
- Strategic planning
- Building rapport
Timeline
Sales Associate
Bath & Body Works Inc.
04.2024 - Current
Hostess
Della J's Delectables
03.2024 - 04.2024
Ambassador
Jeni's Splendid Ice Creams LLC
07.2022 - 06.2023
Bachelor of Arts - Political Science And Government
Virginia State University
High School Diploma -
Alexandria City High School