Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deymeri Quezada

Kissimmee,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always in a good disposition to learn and give the best of the attitude to grow and be better at my job,.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Pediatric Dental World
09.2017 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.

Call Center Representative

Claro Dominicana
05.2013 - 08.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Education

High School Diploma -

New Dawn Charter High School
Brooklyn, NY
07.2011

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Problem-solving skills
  • Team Collaboration
  • Appointment Scheduling
  • Office Organization
  • Mail distribution

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Desk Receptionist

Pediatric Dental World
09.2017 - Current

Call Center Representative

Claro Dominicana
05.2013 - 08.2015

High School Diploma -

New Dawn Charter High School

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Deymeri Quezada