Deysi Santos
Falls Church,VA
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
6
6
years of professional experience
Work History
Dispatcher/Customer Service
John C. Flood/Customer Service
12.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Answer emails
- Follow-up on open estimates
- Answer incoming calls and dispatch through Service Titan
Service Coordinator
Commercial Express HVAC Inc.
07.2023 - 12.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
Accounts Payable Clerk
John Nugent & Sons
10.2018 - 06.2023
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
- Answered incoming calls and scheduled service calls for all three departments (Plumbing, Heating & Electrical)
Education
High School Diploma -
Jeb Stuart High School
Falls Church, VASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Prioritizing calls
- Dispatch coordination
Languages
Spanish
Full Professional
Timeline
Dispatcher/Customer Service
John C. Flood/Customer Service
12.2023 - Current
Service Coordinator
Commercial Express HVAC Inc.
07.2023 - 12.2023
Accounts Payable Clerk
John Nugent & Sons
10.2018 - 06.2023
High School Diploma -
Jeb Stuart High School
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