Dezarae Street
Rock Hill,SC
Summary
Motivated professional with a commitment to top tier performance. The ability to maintain empathy within all settings. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive and trustworthy relationships, resolve complex issues, and complete all responsibilities efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Backroom Coordinator
T.J. Maxx & HomeGoods
Rock Hill, SC
08.2023 - Current
- Supervised processing of orders, order tracking and delivery of goods
- Managed back-office sales team through coaching and sales technique training.
- Performed database management and analysis of business functions and processes.
- Maintained inventory for back-office supplies, computers and work-stations.
- Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.
- Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
Sortation Packer
Amazon Fullfillment Warehouse
Charlotte,NC
05.2023 - 08.2023
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Amazon Delivery Driver
Frontline Parcel LLC
Concord,NC
08.2021 - 05.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Security Officer
Allied Universal Security Services
York,PA
10.2020 - 08.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Certification - Nurse Aide I
EHC Health Career Institute
Matthews, NC05.2024
Fashion Merchandising
Johnson & Wales University - Charlotte.
Charlotte, NC05.2023
High School Diploma -
Rock Hill High School.
Rock Hill, SC05.2019
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Critical Thinking
- Excellent Communication
- Computer Skills
- Email and Phone Communication
- Organizational Skills
- Adaptability and Flexibility
Certification
- CNA - Certified Nurse Assistant
- CPR Certification
- Security Guard Card
Timeline
Backroom Coordinator
T.J. Maxx & HomeGoods
08.2023 - Current
Sortation Packer
Amazon Fullfillment Warehouse
05.2023 - 08.2023
Amazon Delivery Driver
Frontline Parcel LLC
08.2021 - 05.2023
Security Officer
Allied Universal Security Services
10.2020 - 08.2021
Certification - Nurse Aide I
EHC Health Career Institute
Fashion Merchandising
Johnson & Wales University - Charlotte.
High School Diploma -
Rock Hill High School.