Dezaray Thomas
Texas Oncolgy
Dallas,TX
10
years of professional experience
Work History
Patient Care Coordinator
1 Year 9 Months- Assisted patients with insurance verification and financial counseling to ensure access to care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated patient scheduling and managed appointment logistics for oncology treatments.
- Communicated effectively with healthcare providers to streamline patient care processes and enhance service delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Implemented electronic health record updates, improving patient information accuracy and accessibility.
Loss Mitigation Team Lead
1 Year 3 Months- Led team in executing loss mitigation strategies to optimize recovery processes.
- Continuously monitored portfolio performance for early identification of at-risk loans requiring proactive intervention.
- Evaluated performance data to identify trends and inform strategic decision-making initiatives.
- Coordinated with internal departments to streamline communication and expedite loan modifications.
- Developed training materials to enhance team knowledge and improve performance metrics.
Loss Mitigation Specialist
2 Years 2 Months- Developed tailored repayment plans to assist borrowers in avoiding foreclosure.
- Analyzed borrower financial situations to determine eligibility for loss mitigation options.
- Facilitated communication between clients and servicers to streamline resolution processes.
- Reviewed documentation for accuracy and compliance with regulatory standards.
Customer Service Representative Team Lead
1 Year 8 Months- Led team to improve customer satisfaction through effective communication and conflict resolution strategies.
- Streamlined workflow processes, enhancing team efficiency in handling customer inquiries.
- Trained and mentored new representatives on customer service protocols and software systems.
- Analyzed customer feedback to identify trends and implement service improvements.
HIM Technician
1 Year 11 Months- Managed patient health information records to ensure compliance with regulatory standards.
- Streamlined data entry processes, improving accuracy and reducing turnaround time for medical records requests.
- Collaborated with clinical staff to resolve discrepancies in patient documentation, enhancing overall data integrity.
- Conducted audits of health information systems to identify areas for improvement and implement corrective actions.
Education
HEALTH INFORMATION TECHNOLOGY - Health Information Management
Skills
Critical thinking skills
HIPAA compliance
Appointment scheduling
Organizational skills
Patient care coordination
Medical terminology
Portfolio management
Maintaining payment histories
Timeline
Patient Care Coordinator
Texas Oncolgy
01.2025 - CurrentRead More
Loss Mitigation Team Lead
PennyMac Loan Services
04.2024 - 07.2025Read More
Loss Mitigation Specialist
Mr.Cooper
05.2022 - 07.2024Read More
Customer Service Representative Team Lead
UT Health
09.2020 - 05.2022Read More
HIM Technician
Christus Health
03.2017 - 02.2019Read More
Tyler Junior College
HEALTH INFORMATION TECHNOLOGY from Health Information Management
Read More