Dezia Henry
Allen
Summary
Proven problem-solver and adept in data entry, my tenure at Martin Towing exemplifies my ability to manage high-stress situations and ensure operational efficiency. Demonstrating exceptional customer service and attention to detail, I excel in environments requiring decision-making and team collaboration. My background ensures a seamless integration into roles demanding critical thinking and organizational prowess.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Martin Towing
12.2020 - Current
- Controlling high-stress situations timely and effectively, all while ensuring assistance to those in need.
- Communicate with drivers and personnel to coordinate timely
- Directed dispatching, routing, and tracking of all vehicles.
- Bookkeeping for weekly reports and collection of payments while managing accounts.
Administrative Assistant
Arrowhead Springs
09.2018 - 11.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Data Entry Specialist
Baylor Scott And White
12.2016 - 07.2018
- Maintained strict HIPPA confidentiality of sensitive information, adhering to established guidelines and protocols.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence.
Education
High School Diploma -
Richardson High School
Richardson, TX05-2014
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Problem-solving
- Schedule coordination
- Team collaboration
- Multitasking
Certification
TDLR
Timeline
Dispatcher
Martin Towing
12.2020 - Current
Administrative Assistant
Arrowhead Springs
09.2018 - 11.2020
Data Entry Specialist
Baylor Scott And White
12.2016 - 07.2018
High School Diploma -
Richardson High School
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