Deziree Wable
Ocala
Summary
Dedicated medical receptionist with experience in managing high call volumes and improving patient services. Proficient in electronic medical records and ensuring accurate insurance verification. Seeking to leverage expertise to enhance patient care and operational efficiency.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Florida Medical Clinic Orthopaedics
Wesley Chapel, FL
03.2020 - 11.2021
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted patients with check-in procedures, ensuring accurate documentation of personal information.
- Handled incoming calls and inquiries, providing timely information and support to patients and staff.
- Processed insurance verification and pre-authorization requests to facilitate patient access to care.
- Maintained electronic health records by inputting data accurately and updating patient information regularly.
- Collaborated with medical staff to communicate patient needs and enhance service delivery efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
High School Diploma -
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05-2018
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- HIPAA compliance
- Insurance verification
- Payment collection
- Electronic medical records
- Referral verification
Timeline
Medical Receptionist
Florida Medical Clinic Orthopaedics
03.2020 - 11.2021
High School Diploma -
High School Diploma -
Zephyrhills High School