Summary
Skills
Specialized Skills at Current Employer
Overview
Work History
Education
Affiliations
References
Hi, I’m

Desiree Carrillo

Desiree Carrillo

Summary

I am motivated to relocate and work for a company that will allow me to share my experience while continuing to grow.

I have several years of experience in Customer Service, Training, Human Resources and Administrative work in several industries to include Medical, Call Centers and currently at a Specialty Materials Company.

My strong analytical and technical skills have allowed me to also develop solid SharePoint/O365 skills in the past 5 years at my current company (Eastman Chemical) working on special projects, which has been an asset to help increase employee productivity and achieve cost savings by converting to electronic processes.

My ability to adapt quickly to changes and my desire to research and learn has also allowed me to excel in the workplace at my current employer and previous ones and be seen as a leader not only by co-workers but by other leaders.

I have effective communication & presentation skills that are displayed in professional groups that I conduct trainings in both virtually and in person.

Having a multi-skilled employee who enjoys coaching others to help develop their skills and has professional customer service skills is an asset needed in today's business environment to help companies continue to thrive during challenging times and I am confident my variety of skills is essential and has been displayed by showing I can go into any type of industry and excel in each area.

Skills

  • 12 years' experience assisting HR departments with prescreening, interviewing & Onboarding
  • Strong administrative skills: Multi-Calendar Scheduling, Teams/Zoom, Outlook, Excel, Word, PowerPoint, typing 65wpm, 10 key 275spm
  • Strong analytical and problem-solving skills
  • Initiative-taker with a positive attitude and listening skills to gather and understand each client's needs
  • Ability to self-manage workload and accommodate varying project schedules and dedication to deliver beyond the client's expectations
  • Effective communication and presentation skills
  • Strong Customer service skills utilized in Chemical plant industry, medical industry, & call center
  • Adaptive learner and detail oriented in documenting processes
  • Ability to work under high pressure with higher level of management

Specialized Skills at Current Employer

Specialized Skills at Current Employer
  • 5 years' experience working on special projects in SharePoint/O365 services including Microsoft Teams, Microsoft Power Automate, Microsoft PowerApps
  • Project Management Experience collaborating with diverse employees, managers and various site locations to determine department needs and functional design solutions for electronic processes to increase employee productivity and reduce cost
  • Design, Develop and maintain SharePoint applications and sites
  • Develop, Modify, and Maintain custom web parts, pages, list, libraries and content types
  • Design customized PowerApps forms with advanced features
  • Develop and deploy multi-level workflows and customizations
  • Identify, Troubleshoot and resolve issues with SharePoint Sites, PowerApps and Workflows
  • Create training material & present to employees, departments, management and other sites both in person and virtually on the use of SharePoint sites, PowerApps and Workflows

Overview

20
years of professional experience

Work History

Eastman Chemical
Longview , TX

Administrative Assistant/SharePoint & Automation Special Projects -Documentation Services
06.2018 - Current

Job overview

  • Customer Svc/Clerical- Schedule in person & virtual meetings in Outlook, create meeting agendas, process catering orders, assist with company events & implementation of team building functions, create event & training flyers
  • Meet with internal and external customers frequently
  • HR Assistance- Pre-Screen and interview candidates for Business department positions
  • Assist with onboarding
  • SharePoint- Creating New Sites, Creating Web Parts to include Link List, Employee Gallery, Electronic List, Calendars, Setting up Permissions, Training Co-Workers and Management on SharePoint
  • PowerApps- Creating complex customized power apps to include using formulas to populate buttons and fields, ability to hide fields based on input, create 3-tab forms
  • Workflows- Experience setting up complex automated and manual approval workflows that include ability to show comments from approvers and status of approvals and set conditions to send to individuals based on input
  • Train- Present training information in a variety of professional groups and to all levels of management to include 'How to use Microsoft Planner,' 'Using the Continuous feedback and coaching' in Career Goals, SharePoint and workflow processes
  • Leadership Assistance- assist as temporary Lead in converting IPC department to electronic processes for all passes and badge request, assist in managing employee schedules, train employees on IPC processes, Update the IPC SharePoint Site to include electronic front desk schedule, front desk electronic manual, electronic Printing service request
  • Frequently assist my boss with decisions regarding applicants and distribution of work and team building events
  • EXSEED Professional Development Chair- Train and help develop Eastman employees in areas to develop their skillsets such as SharePoint, PowerApps and Workflows

Aerus Electrolux

Secretary to Vice President/Administrative Assistant (Resigned-No benefits)
06.2013 - 05.2018

Job overview

  • HR Assistance- Post and Manage employment ad postings through various jobsites for all our region
  • Screen and Interview potential employees and assist with decisions on hiring for the local store
  • Process new hire paperwork to send to corporate office
  • Accounting- Assist GM with entering cash, check and credit card payments
  • Balance and process weekly deposit
  • Set up new finance agreements
  • Clerical- Create memos and bulletins using Microsoft Word
  • Create spreadsheets to track over one hundred store Owners weekly sales and targets with Excel
  • Create slideshows with Power-point for meetings
  • Train- Assist with training telemarketing employees and tracking their time
  • Store Management- Answer phones, Supply tracking, type letters, manage emails for store and VP
  • Meet with internal and external clients on a constant basis.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Diagnostic Clinic of Longview
Longview, TX

Medical Office Administrative Assistant
02.2012 - 12.2012

Job overview

  • Accounting- Posting daily charges, balancing, and closing daily deposit
  • Clerical & Customer Service- Schedule appointments, schedule outpatient radiology procedures, verify insurance benefits for outpatient radiology tests and surgeries, Calculate and provide patients with their out-of-pocket responsibilities, Obtain pre-authorizations on test and procedures
  • Front Desk reception- Assist with check-in as needed to include verifying patient demographics and insurance information, printing patient charge sheets for Nurse, answer phones, copying, faxing
  • Medical Assistant- Assist Nurse as needed as back up rooming patients and entering their health information and vitals
  • Sanitize medical equipment and prep rooms for new patients
  • Programs used daily: Centricity, EMR, Paperport, Scanning, Faxing, Copiers, Email, and phones.

Good Shepherd Medical Center
Longview, TX

Medical Administrative Assistant & Scheduler
08.2011 - 02.2012

Job overview

  • Customer Service- Answer a high volume of incoming calls from other clinical offices to schedule outpatient procedures and radiology test
  • Clerical & Customer Service- Acquire and review Physician Orders and upload to patient accounts
  • Confirm Insurance Benefits
  • Contact Patients to collect copays and confirm appointments
  • Programs used daily: Meditech, Paperport, Galactica, Scan, Fax, Copier, Email and phones.

Centris

Site Trainer & Manager
01.2004 - 08.2007

Job overview

  • HR Assistance- Assist HR Dept with prescreening and interviewing new applicants
  • Assist in new hire paperwork
  • Managed and motivated call center employees to be productive and engaged in work.
  • Travel frequently to Monterrey, Mexico site to assist in training (only about 15% bilingual)
  • Previous positions held within company: Customer Service Operator, Graveyard Shift Supervisor and Dayshift Supervisor (RESIGNED-INTENSE TRAVELING TO MEXICO).
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed effective training plans based on department needs and objectives.

Education

Eastman Learning Center & IW Mentor

Certificate of Completion from SharePoint, Automation And Microsoft
02.2024

University Overview

  • Word 1-3
  • Excel 1-3
  • Outlook
  • Microsoft Teams
  • SharePoint
  • Power Apps
  • Power Bi
  • Power Automate
  • Leadership and Professional Development
  • Stress Management
  • CPR/AED

International Business College
El Paso, Texas

Technical Diploma, Records Management, Financial Record-keeping & Data Entry, Microsoft Office Applications (Word, PowerPoint, Excel), Business Correspondence, Office Communication & Procedures from Office Automation Specialist (Honor Society)
08.2001

University Overview

Affiliations

Affiliations
Professional Development Chair eXSEED Mentor Group Eastman Company

References

References
Gina Donald, Supervisor/Eastman, 903-237-5879, gdonald@eastman.com

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Desiree Carrillo