Danica Hover
Houston,TX
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Dak and Bop
01.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Assistant Office Manager
Serenity Knives
05.2019 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Cruise Vacation Planner
Princess Cruise Lines
06.2017 - 05.2019
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Server
Cascade Locks Ale House
04.2014 - 08.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
BB's
03.2013 - 03.2014
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Bartender
The Richmond Arms
03.2011 - 03.2013
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Science - Health Sciences
Houston Community College
Houston, TX12-2022
Skills
- Safe Food Handling
- Guest Engagement
- Team member support
- Positive and professional
- Food safety practices
- Strong Work Ethic
- Sales Techniques
Certification
- TABC Certification
- Texas Food Handlers Certification
- Basic Life Support and CPR Certification
- First Aid Certification
Timeline
Server
Dak and Bop
01.2024 - Current
Assistant Office Manager
Serenity Knives
05.2019 - Current
Cruise Vacation Planner
Princess Cruise Lines
06.2017 - 05.2019
Server
Cascade Locks Ale House
04.2014 - 08.2016
Server
BB's
03.2013 - 03.2014
Server/Bartender
The Richmond Arms
03.2011 - 03.2013
- TABC Certification
- Texas Food Handlers Certification
- Basic Life Support and CPR Certification
- First Aid Certification
Associate of Science - Health Sciences
Houston Community College
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