Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dhaes Matthews

Altamonte Springs,FL

Summary

Positive and upbeat Customer Service Specialist bringing 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

12
12
years of professional experience

Work History

Delivery Driver

2Utransit
Polk City, FL
05.2025 - Current
  • installed various appliances, guaranteeing optimal performance and customer satisfaction.
  • installed appliances efficiently and ensure proper functioning.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Delivery Driver

The Parts House
Orlando, FL
10.2024 - 04.2025
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Received daily delivery instructions and route assignments from dispatch.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Delivery Driver

Amazon
Orlando , FL
09.2023 - 10.2024
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Handled merchandise in accordance with product handling standards.
  • Navigated routes with relevant map programs and GPS systems.
  • Delivered rush merchandise on tight schedules to meet customer targets.

Truck Driver

Werner
Orlando, FL
05.2023 - Current
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Loaded, balanced and secured product to safely transport goods.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Read and interpreted maps to determine vehicle routes.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Retained valid proof of insurance and registration in vehicles.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.

Fulfillment Associate

Lowes Home Improvment
Fern Park, FL
10.2020 - 04.2023
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Accepted, processed and quickly filled orders.
  • Located merchandise from shelves and storage areas to fill orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Verified items correctly matched to sales check for packing and shipment.
  • Followed proper packaging requirements depending on order size and type.
  • Packed merchandise for delivery and moved items to delivery area.
  • Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
  • Wrapped and moved pallets to designated carrier area.
  • Evaluated merchandise condition and accounted for items in system.
  • Read orders to verify attributes and quantities of merchandise.

Cashier

Universal Studios
Orlando, FL
09.2019 - 04.2020
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Cleaned, sanitized and maintained work space for customers and emploees.

Lumber Sales Associate

Lowes
Altamonte Springs, FL
03.2017 - 07.2019
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors
  • Educated customers on product and service offerings
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Stocked lumber, plywood, drywall, concrete, insulation, and roof shingle for customers
  • Identify safety problems within the department
  • Drive forklift, narrow reach truck, and order picker, to customers vehicles or stock products

Cart Attendant

Sam's Club
Casselberry, FL
06.2015 - 11.2015
  • Retrieved carts from docking areas in retail parking lots
  • Took out store trash and cleaned up parking area every hour to keep business presentable
  • Collected shopping carts and baskets from inside and outside store
  • Supported with customer service, transport their groceries/appliance/furniture's to their vehicle
  • Helped customer's pump or assist with gas station
  • Greeted guests with friendliness and professionalism.

Various Position

Costco wholesale
Altamonte Springs, FL
11.2013 - 01.2014
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records
  • Assisted customers by locating items and moving heavy purchases to vehicles
  • Updated signage to reflect new pricing or temporary promotional strategies
  • Removed debris from aisles to avoid blocking customers or adding any safety concerns
  • Counted and stocked merchandise as specified by inventory control log
  • Greeted customers and retrieved products requested

Education

Associate of Science - Sports And Exercise Science

Seminole State College of Florida
Altamonte Springs, FL
03.2022

Skills

  • Team building
  • Communications
  • Customer service
  • Cleaning and sanitizing
  • Eager to learn
  • Time management
  • Flexible
  • Team work
  • Multitasking
  • Coordination
  • Visual learner
  • Customer and personal service
  • Heavy lifting

Timeline

Delivery Driver

2Utransit
05.2025 - Current

Delivery Driver

The Parts House
10.2024 - 04.2025

Delivery Driver

Amazon
09.2023 - 10.2024

Truck Driver

Werner
05.2023 - Current

Fulfillment Associate

Lowes Home Improvment
10.2020 - 04.2023

Cashier

Universal Studios
09.2019 - 04.2020

Lumber Sales Associate

Lowes
03.2017 - 07.2019

Cart Attendant

Sam's Club
06.2015 - 11.2015

Various Position

Costco wholesale
11.2013 - 01.2014

Associate of Science - Sports And Exercise Science

Seminole State College of Florida

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