Dhiuly DE SOUZA
Kirkland,WA
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
4
4
years of professional experience
Work History
Store Manager
McDonald's
Kirkland, WA
03.2021 - 01.2025
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
High School Diploma -
Juanita High School
Kirkland, WA06-2022
Skills
- Personnel development
- Team building
- Order management
- Shift checklists
- Customer relations
- Team leadership
- Bank and safe deposits
- Customer service management
- Relationship building and management
- Friendly and positive
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Full Professional
Italian
Full Professional
Timeline
Store Manager
McDonald's
03.2021 - 01.2025
High School Diploma -
Juanita High School
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