DHORKA GONELL BAUTISTA
Office Manager
Miami Gardens,FL
Summary
Organized Office Manager for corporate-level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. 8 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
10
10
Certifications
2
2
Languages
Work History
Office Manager
Catalyst Miami
Miami, FL
09.2014 - Current
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Offered assistance, collaboration and clerical support to CEO, CFO and COO
- Developed standard operating procedures for all employees.
- Maintained computer and physical filing systems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding all new employees.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions.
- Managed past due balances, financial inquiries and other accounts receivable functions.
- Monitored timely collection and application of account receivable collections.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Volunteer
Ebenezer
Miami, FL
05.2018 - Current
- Took active role in family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Helped with special events such as Vacation Bible School to coordinate resources, spaces and schedules for over 40 children.
- Served as positive adult role model for older youth through appropriate dress, speech and attitude.
- Supported engaging, fun and smooth-running events by helping with organization and planning Organized and managed events and projects as part of community support services.
- Created engaging environment to foster sense of belonging for participants.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Used strong interpersonal communication skills to convey information to others.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
Family & Community Specialist
Connect Familias
Miami, FL
04.2008 - 05.2014
- Developed and implemented training classes to educate team members and community residents.
- Taught appropriate parenting behaviors to individuals or families.
- Contacted clients in person, by phone, or in writing to ascertain compliance with required or recommended actions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Created service plan meeting each client's individualized needs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Delivered comprehensive services to more than 30 families on monthly basis to support child welfare and prevention services.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Conducted intake and assessments to formulate treatment plan and manage client records.
- Collaborated with social services, referral sources, and other treatment professionals to meet family care needs.
Education
Bachelor of Science - Applied Psychology
Colorado Christian University
07.2020 - 05.2023
Skills
Policy and procedure modification
Project Management & Relationship building
Excellent multi-tasking ability
Organizational skills
Business administration
Administrative Assistance
Client account management
Operational Leadership
Certification
Notary Public
Timeline
Bachelor of Science - Applied Psychology
Colorado Christian University
07.2020 - 05.2023
Volunteer
Ebenezer
05.2018 - Current
Office Manager
Catalyst Miami
09.2014 - Current
Family & Community Specialist
Connect Familias
04.2008 - 05.2014