Dia Devault
Marion
Summary
Dedicated and reliable professional eager to contribute immediate value to a dynamic team. Passionate about assisting others, with a strong work ethic that consistently drives the achievement of objectives. Excellent multitasking abilities and time management skills complement a solid background in customer relations and administrative support. Committed to creating positive experiences and leaving a lasting impression in every interaction.
Overview
7
7
years of professional experience
Work History
Night Auditor
Motel 6 Hotel
Cedar Rapids, IA
07.2025 - Current
- Managed nightly financial audits to ensure accuracy and compliance with company policies.
- Processed guest check-ins and check-outs efficiently during overnight shifts.
- Reconciled daily cash and credit transactions, identifying discrepancies for resolution.
- Provided exceptional customer service to guests, addressing inquiries and resolving issues promptly.
House Cleaner
Homeaglow
Cedar Rapids, IA
06.2023 - 07.2025
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Housekeeper/Front Desk
Marriott
Cedar Rapids, IA
05.2024 - 12.2024
- Managed guest check-in, ensuring smooth operations and high satisfaction.
- Cleaned and maintained rooms, enhancing guest experiences.
- Resolved guest issues promptly, improving service efficiency.
- Collaborated with team to optimize housekeeping processes.
- Implemented feedback to boost guest satisfaction scores.
Babysitter
Shannon Ottoson
Iowa City, IA
09.2019 - 06.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Housekeeper
Terrace Glenn at Marion
08.2023 - 05.2024
- Performed daily cleaning tasks in residents' rooms, maintaining a sanitary and comfortable living environment.
- Engaged with residents, providing friendly conversation and assisting with tasks within my capacity.
- Collaborated with team members across multiple departments to ensure residents' needs were met efficiently.
- Maintained cleanliness and organization in common areas, contributing to a welcoming atmosphere.
- Followed safety and sanitation protocols to uphold a high standard of care.
Baker/Line Cook/Host
Perkins Family Restaurant
Cedar Rapids, IA
03.2022 - 03.2023
- Crafted a variety of baked goods, including pastries, bread, and desserts to meet customer demand.
- Managed inventory of baking supplies, ensuring availability and minimizing waste through efficient ordering practices.
- Trained new staff on baking techniques and food safety protocols to maintain high-quality standards.
- Developed and implemented new recipes, enhancing menu offerings and customer satisfaction.
Sales Associate
Walmart
Cedar Rapids, IA
10.2021 - 02.2022
- Provided exceptional customer service, ensuring a positive shopping experience for all customers.
- Assisted in inventory management, restocking shelves to maintain product availability and organization.
- Trained new team members on store policies and procedures, fostering a collaborative work environment.
- Conducted regular price checks and adjustments to ensure pricing accuracy across departments.
Customer Service Representative
Pizza Hut
Marion, IA
07.2020 - 12.2020
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
- Trained new staff on service protocols and operational procedures to enhance team performance.
- Implemented improvements in order management processes, reducing errors and enhancing efficiency.
Education
High School Diploma -
Kirkwood Community College
Cedar Rapids, IA06.2022
Skills
- Customer Service
- Cleaning
- Sanitization
- Housekeeping
- Problem Resolution
- Critical Thinking
- Active Listening
- Time Management
- Communication
- Flexibility
- Multitasking
- Team Collaboration
Timeline
Night Auditor
Motel 6 Hotel
07.2025 - Current
Housekeeper/Front Desk
Marriott
05.2024 - 12.2024
Housekeeper
Terrace Glenn at Marion
08.2023 - 05.2024
House Cleaner
Homeaglow
06.2023 - 07.2025
Baker/Line Cook/Host
Perkins Family Restaurant
03.2022 - 03.2023
Sales Associate
Walmart
10.2021 - 02.2022
Customer Service Representative
Pizza Hut
07.2020 - 12.2020
Babysitter
Shannon Ottoson
09.2019 - 06.2024
High School Diploma -
Kirkwood Community College