Diamante Williams
Enterprise,AL
Summary
Proven success in developing and managing solutions for small business banking customers. Knowledgeable about lending, deposit and investment products. Originates, services and closes accounts as well as providing expert advice. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
5
5
years of professional experience
Work History
Retial Banker II
Woodforest Bank
Enterprise, AL
09.2021 - Current
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Balanced teller drawers and ATM cash.
- Helped clients protect assets through variety of strategies.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Opened, closed and updated accounts for customers.
- Encouraged employee development and promoted management staff from within.
Cashier Team Lead
Publix
Enterprise, AL
10.2019 - 09.2021
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Received and processed customer payments.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Cashier
Chik-Fil-A
Enterprise, AL
04.2018 - 10.2019
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Set up new sales displays each week.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Construction Worker
Strongwood Log Home
Dothan, AL
06.2017 - 04.2018
- Measured dimensions of finished pieces for conformance to specifications.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered and disposed of worksite debris to remove safety hazards.
- Observed safety regulations on job sites to minimize accidents.
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted with successful, time-sensitive renovations of various structures.
- Operated power equipment to move materials and promote job efficiency.
- Prepared job sites for work plans by measuring and marking different distances.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Helped successfully complete large project ahead of schedule.
- Operated equipment such as fork trucks and skidders.
- Collected measurements and marked locations as part of project preparations.
Education
High School Diploma -
Enterprise High School
Enterprise, AL05.2015
Skills
- Payment Processing
- Process Monitoring
- Discrepancy Resolution
- Customer Service-Oriented
- Signature Verification
- Bill Payment Receipt
- Cashier's Checks
- Check Cashing
- New Account Setup
- Balance Verification and Reconciliation
- Bank Deposits
- Problem Solving
- Balance Transfers
- Team Leadership
- Staff Assistance
- Vault Monitoring
- Time Management
- Cash Handling
Singing
i sing for my church
Singing
I've been singing with my church since i was 16.
Timeline
Retial Banker II
Woodforest Bank
09.2021 - Current
Cashier Team Lead
Publix
10.2019 - 09.2021
Cashier
Chik-Fil-A
04.2018 - 10.2019
Construction Worker
Strongwood Log Home
06.2017 - 04.2018
High School Diploma -
Enterprise High School
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