DIAMOND ADKINS
Harvey,IL
Summary
Detail-oriented and dependable professional with strong experience in healthcare support, administrative coordination, and customer service. Proven ability to work independently, manage high-volume tasks, and provide accurate, timely support in fast-paced environments. Skilled in data entry, communication, problem-solving, and navigating multiple systems. Seeking a remote overnight or warehouse position where I can utilize my reliability, organization, and multitasking skills.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant (CNA)
Peace Village
Palos Park, IL
12.2023 - Current
- Provide direct patient care while managing multiple priorities in a fast-paced environment
- Accurately document patient information, vital signs, and changes in condition
- Communicate effectively with nurses and healthcare teams to ensure continuity of care
- Respond quickly to patient needs while maintaining professionalism and empathy
- Maintain organized, clean, and safe patient environments
Sanitation Technician
Quaker Oats
Bridgeview, IL
08.2022 - 02.2024
- Maintained strict sanitation standards in compliance with GMP regulations
- Recorded and entered data accurately into internal systems
- Worked independently during assigned shifts while meeting productivity goals
- Trained new employees on safety and sanitation procedures
- Ensured a clean, organized, and efficient work environment
Help Desk Coordinator
Jackson Park Hospital
Chicago, IL
01.2022 - 08.2022
- Served as first point of contact for technical support (calls, tickets, troubleshooting)
- Managed and tracked service requests using ticketing systems
- Provided administrative support including scheduling, reporting, and documentation
- Handled confidential information with accuracy and professionalism
- Maintained strong communication with multiple departments
Production Worker
Ford Motor Company
Chicago, IL
10.2019 - 03.2020
- Assembled parts using tools and machinery while meeting production deadlines
- Followed safety protocols and maintained quality standards
- Worked efficiently in a team-based, high-volume environment
Patient Access Registrar
Metro South Hospital
Blue Island, IL
09.2018 - 10.2019
- Registered patients and verified insurance using multiple systems
- Entered and maintained accurate patient data
- Provided excellent customer service in high-stress situations
- Managed sensitive information and ensured compliance
Dietary Assistant
Sodexo / Metro South Hospital
Blue Island, IL
08.2017 - 10.2018
- Assisted patients with meals while ensuring dietary accuracy
- Maintained cleanliness and organization in food service areas
- Delivered strong customer service and patient support
Package Handler / Sorter
Amazon
Joliet, IL
12.2016 - 07.2017
- Sorted and scanned packages for accurate shipment
- Maintained productivity in a fast-paced warehouse environment
- Followed safety procedures and met daily performance goals
Education
High School Diploma - undefined
Harold L. Richards High School
Oak Lawn, ILBachelor of Science - Nursing
Purdue University Northwest
Hammond, INSkills
- Remote Communication & Customer Support
- Data Entry & Documentation Accuracy
- Microsoft Office (Word, Excel, Outlook)
- Healthcare Systems: Cerner, FirstNet, OneSource
- Problem-Solving & Critical Thinking
- Time Management & Multitasking
- Typing Speed: 70 WPM
- Warehouse Operations & Safety
- Ability to Work Independently & Overnight Shifts
ADDITIONAL QUALIFICATIONS
- Flexible with overnight and weekend shifts
- Strong work ethic and reliability
- Quick learner with ability to adapt to new systems
- Experienced in both independent and team-based roles
Timeline
Certified Nursing Assistant (CNA)
Peace Village
12.2023 - Current
Sanitation Technician
Quaker Oats
08.2022 - 02.2024
Help Desk Coordinator
Jackson Park Hospital
01.2022 - 08.2022
Production Worker
Ford Motor Company
10.2019 - 03.2020
Patient Access Registrar
Metro South Hospital
09.2018 - 10.2019
Dietary Assistant
Sodexo / Metro South Hospital
08.2017 - 10.2018
Package Handler / Sorter
Amazon
12.2016 - 07.2017
High School Diploma - undefined
Harold L. Richards High School
Bachelor of Science - Nursing
Purdue University Northwest