Job Search Status
Open to workDesired start date: Immediately
Open To Work
Lora Jarvis
Kansas City,MO
Work Preference
Summary
Assisted customers with inquiries related to disability claims management. Supported healthcare teams by providing compassionate communication and accurate documentation. Adapted to remote work environments through effective home-office practices and HIPAA-compliant data management.
Overview
18
18
years of professional experience
Work History
Certified Nursing Assistant (CNA)
Village Creek Nursing and Rehab
03.2019
- Provided compassionate daily care and assistance for residents, ensuring timely response to call lights.
- Maintained accurate and up-to-date charting of resident care and activities throughout each shift.
Teaching Assistant
Peanut Learning Center LLC
04.2013
- Supported students with diverse mental, emotional, and physical disabilities by modifying lessons to meet individual needs.
- Fostered greater autonomy by teaching independent living skills and basic literacy to students with severe disabilities.
Professional Sabbatical
01.2023 - Current
- Stepped away from the workforce to focus on a personal health matter, which is now fully stabilized.
- Actively maintained professional knowledge and technical skills during this period.
- Now fully prepared and eager to return to a long-term, remote customer service or administrative position.
Disability Claims Specialist / Examiner (Remote)
Sedgwick
01.2022 - 01.2023
- Managed the end-to-end intake process for short-term disability claims, ensuring all medical and employer documentation was accurately uploaded and categorized.
- Handled high-volume inbound calls, providing clear guidance to claimants on policy requirements and eligibility.
- Utilized a multi-line telephone system and advanced claims software to coordinate between claimants and healthcare providers.
- Maintained strict adherence to HIPAA and company privacy protocols while handling sensitive medical documentation.
CNA - Certified Nursing Assistant
Monterey Park Nursing Center
01.2016 - 01.2019
- Delivered direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing.
- Ensured accurate documentation and communication with the healthcare team to provide seamless resident support.
CNA - Certified Nursing Assistant
Life Care of Carrollton
01.2014 - 01.2015
- Monitored vital signs and reported abnormalities to nursing staff while assisting with mobility and transfers.
- Administered medications under the supervision of a registered nurse or licensed practical nurse.
Customer Service Representative
Consentino's Price Chopper
01.2008 - 01.2009
- Resolved customer challenges effectively and assisted management with administrative paperwork and recruitment.
Education
Software Specialist Program - undefined
Mildred Elley-New York Campus
Latham, NYCertified Nursing Assistant (CNA) - undefined
High School Diploma - undefined
Educational Opportunity Center
Troy, NYSkills
Operated multi-line phone systems to facilitate communication among team members Assisted in digital document imaging to streamline information access Supported remote collaboration efforts to enhance team productivity
Processed short-term disability claims to support employee needs and facilitate timely benefits delivery Managed documentation to maintain compliance with HIPAA regulations Assisted in ensuring accurate record-keeping for disability administration
Documented vital signs and medical records to support patient care Advocated for patients' needs and preferences during treatment Assisted in caregiving tasks to enhance patient comfort and recovery
Timeline
Professional Sabbatical
01.2023 - Current
Disability Claims Specialist / Examiner (Remote)
Sedgwick
01.2022 - 01.2023
Certified Nursing Assistant (CNA)
Village Creek Nursing and Rehab
03.2019
CNA - Certified Nursing Assistant
Monterey Park Nursing Center
01.2016 - 01.2019
CNA - Certified Nursing Assistant
Life Care of Carrollton
01.2014 - 01.2015
Teaching Assistant
Peanut Learning Center LLC
04.2013
Customer Service Representative
Consentino's Price Chopper
01.2008 - 01.2009
Software Specialist Program - undefined
Mildred Elley-New York Campus
Certified Nursing Assistant (CNA) - undefined
High School Diploma - undefined
Educational Opportunity Center