Diamond Faucette
Burlington,NC
Summary
Recent criminal justice graduate with a strong foundation in legal systems, public safety, and evidence-based practices. Skilled in analyzing complex issues, fostering community relationships, and promoting justice and fairness. Eager to apply academic knowledge and ethical principles to contribute meaningfully to the field. Compassionate Human Services Technician known for high productivity and efficient task completion. Skilled in client assessment, case management, and crisis intervention, ensuring quality care and support. Excel in communication, empathy, and problem-solving to enhance client well-being and foster positive outcomes.
Overview
8
8
years of professional experience
Work History
Human Services Technician
Orange County Department of Social Services
Hillsborough, NC
03.2025 - Current
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Obtained income, asset and financial information to determine program eligibility.
- Supported applicants in completing documents with accuracy for human service programs.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Prepared documents necessary to initiate, continue and modify public assistance.
- Attended meetings and participated in staff development training activities.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Contacted applicants to discuss discrepancies and referred questionable cases to department for follow-up.
Assistant Manager
Jared Vault
Mebane, NC
07.2024 - 03.2025
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored employee attendance records, timekeeping, and payroll information.
Sales Associate
Bath and Body Works, Limited Brands
Burlington, NC
05.2022 - 06.2024
- Greeted customers to determine wants or needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled returns and exchanges according to company policies.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Grow With Google on Campus Ambassador
Google
Elizabeth City, NC
01.2023 - 05.2023
- Represented the university at external conferences and meetings.
- Analyzed data collected from surveys in order to identify areas of improvement within the university system.
- Encouraged student involvement in extracurricular activities through public speaking engagements.
- Planned interactive workshops for students on topics such as leadership skills, time management.
Career Peer Adviser
Elizabeth City State University
Elizabeth City, NC
07.2022 - 01.2023
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Instructed individuals in job search and application strategies, resume writing and interview skills.
- Established contacts with employers to create internship and employment opportunities for students.
Intern
Chantell Cherry-Lassiter Law Office
Elizabeth City , NC
08.2022 - 12.2022
- Responded to client calls and inquiries to deliver applicable information.
- Proofread documents for accuracy and completeness before submission to court or opposing counsels.
- Updated attorney calendars with upcoming deadlines related to cases being handled.
Cashier
McDonald's
Burleson, NC
06.2017 - 07.2022
- Completed special orders according to customer dietary needs.
- Collaborated with team to deliver timely service of items.
- Cooked menu items based on customer orders.
Through and Beyond Covid-19
Elizabeth City State University, UNC
Elizabeth City, NC
08.2020 - 11.2021
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Kept communication between the county Department of Health and the University.
- Scheduled COVID vaccinations and tests for university students.
Education
Master of Science - Criminal Justice
Fayetteville State University
Fayetteville, NC05-2026
Bachelor of Science - Criminal Justice
Elizabeth City State University
Elizabeth City, NC05-2024
Skills
- Organizational skills
- Public speaking
- Active listening
- Supportive guidance techniques
- Educational support
- Performance evaluation
- Project management
- Team collaboration
- Scheduling and planning
- Workload management
- Multitasking and organization
- Customer service and satisfaction
- Customer service
- Reporting and documenting
- Verbal and written communication
Accomplishments
- Class C Tax Certified
- Community Service Award
- Through and Beyond Covid-19 award winner
- Through and Beyond Covid-19 Fellow
- Grow With Google Ambassador
Timeline
Human Services Technician
Orange County Department of Social Services
03.2025 - Current
Assistant Manager
Jared Vault
07.2024 - 03.2025
Grow With Google on Campus Ambassador
Google
01.2023 - 05.2023
Intern
Chantell Cherry-Lassiter Law Office
08.2022 - 12.2022
Career Peer Adviser
Elizabeth City State University
07.2022 - 01.2023
Sales Associate
Bath and Body Works, Limited Brands
05.2022 - 06.2024
Through and Beyond Covid-19
Elizabeth City State University, UNC
08.2020 - 11.2021
Cashier
McDonald's
06.2017 - 07.2022
Master of Science - Criminal Justice
Fayetteville State University
Bachelor of Science - Criminal Justice
Elizabeth City State University
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