Diamond Harrison
Summit,IL
Summary
Results-driven content strategist with a strong background in social media management and performance analysis. Skilled in developing creative content strategies that enhance brand visibility and drive audience engagement, while effectively managing simultaneous projects. Dynamic content creator with proven expertise in social media content creation and audience engagement. Skilled in performance analysis and project management, driving impactful content strategies that resonate with diverse audiences.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon
Cicero, Illinois
03.2026 - Current
- Loaded packages onto delivery vehicle efficiently.
- Delivered packages to customers in a timely manner.
- Communicated with dispatch regarding delivery updates.
- Managed delivery schedules to meet customer needs.
DoorDash Driver
DoorDash
Chicago, Illinois
12.2024 - Current
- Delivered food to customers promptly and efficiently.
- Communicated effectively with customers regarding order status.
- Handled customer inquiries and resolved issues swiftly.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
Social Media Content Creator
Self Employed
Chicago, Illinois
01.2022 - Current
- Produced engaging video content targeting diverse audiences on trending topics.
- Developed creative concepts for viral challenges and campaigns on the platform.
- Created content for various platforms such as Facebook, Twitter, Instagram, TikTok, Pinterest and YouTube.
- Managed social media accounts, ensuring timely and relevant content distribution.
- Analyzed performance metrics to refine content strategies and enhance effectiveness.
- Collaborated with marketing teams to align strategies with brand objectives.
- Reviewed user feedback and comments to improve content quality.
Uber Partner
Uber
Chicago, Illinois
12.2020 - 12.2025
- Monitored ride quality and collected feedback to enhance driver performance.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Maintained cleanliness of interior and exterior of vehicle.
Content Strategist
Jae Creations
Chicago, Illinois
06.2024 - 01.2025
- Researched and identified target audiences to inform content direction.
- Curated content for social media platforms.
- Developed GIFs, memes and other entertaining visual content to engage audiences and gain followers.
- Managed multiple projects simultaneously while adhering to deadlines.
- Created new designs and iterations during marketing strategy sessions.
Technical Support Advisor
Kelly Connect
Chicago, Illinois
01.2023 - 12.2023
- Provided technical support to customers via phone and online channels.
- Managed escalated issues, ensuring timely resolution and customer satisfaction.
- Collaborated with team members to resolve complex technical inquiries.
- Educated customers on product features and best practices for usage.
- Streamlined support processes to enhance service delivery efficiency.
- Created knowledge base articles for commonly encountered issues and solutions.
Security Officer
Allied Universal Security Services
Chicago, Illinois
07.2020 - 01.2023
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Assisted in training new security staff on protocols and emergency procedures.
- Welcomed staff, guests, vendors, and contractors at facility entrance. upon arrival at the facility entrance.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Call Center Representative
University of Illinois
Chicago, Illinois
07.2019 - 07.2020
- Handled high-volume calls while maintaining professionalism and empathy.
- Collaborated with departments to ensure timely responses to student requests.
- Trained new staff on call center procedures and customer service best practices.
- Developed scripts to improve consistency in handling common questions and concerns.
Food Sampler
Mariano's Fresh Market
Chicago, Illinois
01.2018 - 06.2019
- Distributed food samples to customers throughout the store.
- Maintained cleanliness and organization of sampling stations.
- Educated customers about product ingredients and benefits.
- Followed food safety guidelines during all sampling activities.
- Maintained a clean work area throughout the duration of each shift.
- Welcomed customers to store and answered questions regarding food samples.
Team Member
Market Source
Chicago, Illinois
06.2017 - 01.2018
- Assisted customers with product inquiries and recommendations.
- Trained new team members on company policies and procedures.
- Engaged with customers to promote sales and enhance their shopping experience.
- Participated in team meetings to discuss strategies for improving service quality.
- Operated cash registers to process payments from customers.
Crew Member
Dunkin' Donuts
Chicago, Illinois
04.2016 - 06.2017
- Prepared and served coffee and food items to customers efficiently.
- Operated cash register, processed transactions, and handled customer payments accurately.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the dining area and workstations throughout shifts.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
Digital Media Production - Diploma
Illinois Media School
Chicago07-2026
Skills
- Customer service
- Content creation
- Social media management
- Audience engagement
- Marketing strategy
- Performance analysis
- Project management
- Team building
- Goal setting
- Team collaboration
Timeline
Delivery Driver
Amazon
03.2026 - Current
DoorDash Driver
DoorDash
12.2024 - Current
Content Strategist
Jae Creations
06.2024 - 01.2025
Technical Support Advisor
Kelly Connect
01.2023 - 12.2023
Social Media Content Creator
Self Employed
01.2022 - Current
Uber Partner
Uber
12.2020 - 12.2025
Security Officer
Allied Universal Security Services
07.2020 - 01.2023
Call Center Representative
University of Illinois
07.2019 - 07.2020
Food Sampler
Mariano's Fresh Market
01.2018 - 06.2019
Team Member
Market Source
06.2017 - 01.2018
Crew Member
Dunkin' Donuts
04.2016 - 06.2017
Digital Media Production - Diploma
Illinois Media School