Diamond Howard

Acts as direct supervisor support ( supervisor help/ lead) for coworkers and members as needed; advance skilling in customer service, to handle difficult customer/member situations and or complaints by de-escalating learned through years of strategic training.

• Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
• Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
• Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
• Streamlined appointment scheduling by implementing an efficient online booking system.
• Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
• Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
• Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
• Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
• Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
• Studied and researched various medical terms as well as software and coding systems such as knowledge of PACS SCAN

Provided administrative support to the Greenbelt corporate executive office such as ordering all corporate and clinic supplies through third-party sources, coordinating and distributing training schedules for new hires for all of our different clinics conducted passive resumes, searches for all available positions for our company experience with taking and distributing meeting minutes as requested conduct monthly audit to assure all documents and patient charts are complete maintain an accurate and clear calendar for mailing and faxing. Patient records to referring providers and law offices. Check the status of and prepare weekly reports of department documentation activities to provide administrative support to assure effective and efficient office operation throughout our clinics and corporate office.

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
• Scheduled appointments to enter appointment date and time into computerized scheduler.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
• Streamlined communication between patients and medical staff, provider to provider, ensuring timely responses to inquiries and concerns within our clinics or corporate office
• Communicated with primary care offices and insurance companies to obtain authorization.
• Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
• Contacted insurance company to verify patient coverage before visit.
• Increased patient understanding of treatment plans by providing clear explanations of medical procedures and instructions.
• Assisted in increasing patient retention rates by conducting follow-up calls for appointment reminders and satisfaction surveys.
• Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
• Answered incoming calls, scheduled appointments and filed medical records.
• Facilitated communication between patients and various departments and staff.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.