Diamond Jenkins
Baltimore,MD
Summary
My many job titles have awarded me with a variety of skills & knowledge. These skills consist of teacher/childcare, special education, customer service, healthcare, etc.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
D & D Auto
Baltimore, MD
03.2023 - 01.2026
- Resolved customer inquiries, ensuring timely and accurate information delivery.
- Processed orders and returns, maintaining system integrity and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teacher
Kennedy Krieger Institute
Baltimore, MD
04.2021 - 06.2024
- Led individualized support for students with autism and developmental disorders to enhance communication and learning outcomes. Developed and executed behavior analysis strategies to inform personalized educational plans. Cultivated strong relationships with students to build trust and promote transformative learning experiences.
Warehouse Associate
Kohl's
Baltimore, MD
10.2021 - 02.2022
- Directed inventory replenishment initiatives and refined picking strategies to elevate operational efficiency. Coordinated with team members to optimize warehouse workflows and drive productivity improvements. Oversaw stock management to facilitate timely order fulfillment.
- Operated warehouse equipment, including forklifts and pallet jacks, ensuring safe handling of merchandise.
- Received and inspected incoming shipments for accuracy and quality control compliance.
Home Health Care Aide
Private party/home owner
Baltimore, MD
12.2019 - 02.2020
- Oversaw comprehensive care for an elderly couple, focusing on their individual needs and preferences. Coordinated with medical staff to implement tailored care plans. Advocated for the couple's health and comfort through proactive engagement and support.
- Facilitated daily living activities and personal care to enhance client well-being and independence.
- Tracked client health status and ensured timely reporting of changes to healthcare professionals to support patient care.
- Provided personal care and assistance with daily living activities for clients in home settings.
- Monitored client health status, reporting changes to healthcare professionals promptly.
Councelor
asp
Baltimore, MD
06.2019 - 07.2019
- My job concluded with me assisting the teachers during summer camp with many children of different age groups creating and participating in various fun exercises and activities to keep them engaged and having fun just as much as learning.
Education
High School Diploma -
Digital Harbor High
Baltimore, MD06-2020
Skills
- Materials preparation
- Extremely organized
- Strong verbal communication
- Sanitize environment
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Deep facility cleaning
- Food Service
- Special education
- Customer service
- Team Member
- Organizational Skills
- Filing
- Phlebotomy
- Childcare
- Bartending (1 year)
Certification
- Certified Phlebotomist
- CPR Certification
- First Aid Certification
Personal Information
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Representative
D & D Auto
03.2023 - 01.2026
Warehouse Associate
Kohl's
10.2021 - 02.2022
Teacher
Kennedy Krieger Institute
04.2021 - 06.2024
Home Health Care Aide
Private party/home owner
12.2019 - 02.2020
Councelor
asp
06.2019 - 07.2019
High School Diploma -
Digital Harbor High