Diamond Johnson
Fond du Lac,WI
Summary
Proactive individual focused on delivering high-quality performance in a career that challenges strengths as well as weaknesses to improve myself as well as the company I represent. Fast paced individual but have mastered the ability to also slow down as needed recognizing when projects or assignments need a different view of focus. I am the first to get started on any project without needing constant overview, but also the first to recognize & execute a plan when I may need guidance or a better understanding to perform to the best of my abilities.
Overview
12
12
years of professional experience
Work History
Home Maker & Self Improvement
Medical & Personal Leave Of Absence
Fond Du Lac, Wisconsin
12.2020 - Current
- Completed all house keeping, scheduling, and transportation for a family of 3.
- Participated in fun group activities with family to boost mood, improve overall memory and provide light entertainment.
- Maintained and organized rooms and communal spaces to minimize environmental and safety hazards as well as improve overall quality of responsibilities.
- Promoted self socialization, self-care and development by recognizing and using strengths to motivate self discovery.
- Kept accurate records of self care, condition and progress.
- Strengthened my interpersonal relationship with my 7 1/2 year old son creating a bond that was lacking due to my motivation to work to provide for him when he was younger. This benefited our future as we progress into the next chapter of our lives and I return to work and start my career.
Construction Labor Assistant
Private Party
Fond Du Lac, Wisconsin
12.2021 - 02.2022
- Kept sites clean and organized to decrease accidents and increase overall productivity.
- Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.
- Loaded, unloaded and moved material to and from storage and production areas.
- Help as needed on some side jobs when they didn't have labor help available, this was not an official position or regulated assignment. These projects did spark interest in pursing a different career path and field.
Consumer Loan Officer
Marine Credit Union
Fond Du Lac, WI
03.2016 - 04.2021
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Advised clients on mortgage, education and personal loans.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Successfully closed average of Goal loans per month.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Developed prospects for new loans by conducting cold calls weekly.
Guest Service Team Member
Kwik Trip
Fond Du Lac, Wisconsin
02.2013 - 02.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Stock & Unload duties with 8-10 hour shifts standing as well as frequent lifting of 50-100lbs.
Assistant Manager
Sunfully Dark Tanning
Fond Du Lac, WI
01.2015 - 10.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Planned team-building exercises to increase employee performance and job satisfaction.
Education
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI03.2014
Skills
- Demolition and Destruction
- Labor Management
- Contract Preparation
- Analytical and Critical Thinking
- Customer Satisfaction
- Maintaining Clean Work Areas
- Physical Strength and Stamina
- Physical Agility and Coordination
- Superior Work Ethic
- Employee Performance
- Teamwork and Collaboration
- Adapts to change with positive results
Timeline
Construction Labor Assistant
Private Party
12.2021 - 02.2022
Home Maker & Self Improvement
Medical & Personal Leave Of Absence
12.2020 - Current
Consumer Loan Officer
Marine Credit Union
03.2016 - 04.2021
Assistant Manager
Sunfully Dark Tanning
01.2015 - 10.2016
Guest Service Team Member
Kwik Trip
02.2013 - 02.2017
High School Diploma -
Fond Du Lac High School
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