Diamond Metz
Houston,Tx
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
7
7
years of professional experience
Work History
Shift Lead
The WingBoss
12.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier/Customer Service
Houston Zoo
09.2019 - 03.2021
- Train new employees
- Customer Service
- 10-Key
- Inbound calls
- Outbound calls
- Count money for the restaurants
Cashier/Customer Service
McDonald's
04.2018 - 08.2019
- Customer service
- Completing orders
- Cleaning the dinning area
- Restocking supplies
Education
Chavez High School
06.2019
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff supervision
- Conflict resolution
- Staff development
- Coaching and mentoring
- Shift leadership
- Team leadership
- Flexible schedule
Timeline
Shift Lead
The WingBoss
12.2021 - Current
Cashier/Customer Service
Houston Zoo
09.2019 - 03.2021
Cashier/Customer Service
McDonald's
04.2018 - 08.2019
Chavez High School
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