DIAMOND M. HART
Middle River,MD
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management and operations. Exceptional ability to connect with people and understand their wants, needs while delivering legendary service on every interaction. Highly motivated and professional with over 8 years of work experience providing high-level support to customers, businesses, staff, and clientele. Proficient in managing calendars, organizing meetings and events, handling confidential documents, engaging stakeholders, and leading tasks.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Excelsia Injury Care
Baltimore, MD
12.2024 - 07.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Service Agent & Hospitality
Hilton Hotels & Resorts
Baltimore, MD
01.2023 - 10.2024
- Manage online and phone reservations, perform check-in and check-out tasks, and verify payment information.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
Receptionist
John L. Williams Funeral Directors, P.A.
Baltimore, MD
01.2014 - 01.2024
- Composed business memos, letters, and marketing content to align with business goals and drive growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Teachers Aide
Celebrege School of Lutherville
Timonium, MD
05.2007 - 07.2018
- Maintained cleanliness and sanitation in classrooms to enhance student health and learning efficiency.
- Provided one-on-one tutoring sessions for struggling students, leading to increased confidence and success in coursework.
- Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
- Enhanced student comprehension by utilizing visual aids and interactive activities during lessons.
Education
High School Diploma - undefined
Milford Mill Academy
Windsor Mill, MD01.2016
Skills
- Strong organizational, interpersonal, and time management skills
- Exceptional communication, power of influence, and transferable skills
- Ability to work as an independent contributor and as part of a team
- Detail-oriented, analytical, and able to handle multiple tasks simultaneously
- Experience in managing projects & budgets and handling financial and info data entry
Timeline
Patient Service Representative
Excelsia Injury Care
12.2024 - 07.2025
Service Agent & Hospitality
Hilton Hotels & Resorts
01.2023 - 10.2024
Receptionist
John L. Williams Funeral Directors, P.A.
01.2014 - 01.2024
Teachers Aide
Celebrege School of Lutherville
05.2007 - 07.2018
High School Diploma - undefined
Milford Mill Academy