Diamond Pastrana
New Orleans,LA
Summary
Detail-oriented professional with expertise in customer service and cash management. Proven ability to balance cash drawers and deliver exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Cashier/Booth Clerk
Breaux Mart Supermarkets
New Orleans, Louisiana
08.2025 - Current
- Processed customer transactions efficiently at Breaux Mart Supermarkets.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Handled returns and exchanges according to store policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
E-Commerce Personal Shopper
Whole Food Market
Metairie, Louisiana
06.2024 - 09.2024
- Collaborated with team to fulfill online orders efficiently and accurately.
- Maintained high standards of customer service during order pickups and deliveries.
- Ensured compliance with safety and sanitation guidelines in shopping areas.
- Processed online orders quickly and accurately.
- Managed inventory levels to ensure availability of desired items for clients.
Key Holder
Torrid
Gretna, LA
01.2016 - 01.2019
- Assisted in managing daily store operations and maintaining visual standards.
- Trained new employees on customer service and operational procedures.
- Handled cash management tasks, ensuring accuracy during transactions.
- Provided exceptional customer service to enhance shopping experiences.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Education
Criminal Justice
Delgado Community College
New Orleans, LA05-2025
Skills
- Customer service
- Critical thinking
- Sales expertise
- Point-of-sale system operation
- Order packaging
- Retail merchandising
- Clear communication
- Liquor regulations and compliance
- Online orders preparation
- Attention to detail
- Cash drawer balancing
Timeline
Cashier/Booth Clerk
Breaux Mart Supermarkets
08.2025 - Current
E-Commerce Personal Shopper
Whole Food Market
06.2024 - 09.2024
Key Holder
Torrid
01.2016 - 01.2019
Criminal Justice
Delgado Community College