Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Pendergrass

Baltimore,MD

Summary

Proven Server Trainer at Charlestown Senior Living, adept in effective time management and safe food handling, ensuring new hires quickly excel in menu knowledge and customer service. Led initiatives that significantly reduced order errors, fostering a culture of accuracy and efficiency. Skilled in mentoring with a focus on achieving high-quality dining experiences.

Overview

2
2
years of professional experience

Work History

Server Trainer

Charlestown Senior Living
08.2022 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.

Education

Bachelor of Arts - Electronic Film & Media

Towson University
Baltimore, MD
05.2028

Skills

  • Effective Time Management
  • Menu Memorization
  • Safe Food Handling
  • Order Accuracy

Timeline

Server Trainer

Charlestown Senior Living
08.2022 - Current

Bachelor of Arts - Electronic Film & Media

Towson University

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Diamond Pendergrass