DIAMOND PORTIS
Mobile,AL
Summary
Dedicated Account Executive promoting dynamic customer service, issue resolution, and relationship building skills. Effective at maximizing repeat business opportunities. I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Account Executive
American WeatherStar
Irvington, AL
02.2022 - Current
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Resolved customer complaints by offering creative solutions and incentives.
Customer Service Representative
Alorica
Mobile, AL
02.2018 - 12.2021
- De-escalated problematic customer concerns, maintaining calm, and presenting a friendly demeanor.
- Documented conversations with customers to track requests, problems, and solutions.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Insurance Adjuster
Pilot
Mobile, AL
08.2017 - 02.2018
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Reviewed data to verify validity of claims and determine case management actions.
- Provided guidance to junior adjusters on technical aspects of adjusting claims..
- Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
- Monitored claims activities to ensure timely resolution of disputes.
Education
High School Diploma -
John L Leflore Preparatory Acad
Mobile, AL05.2016
Skills
- Account Management
- Customer Service
- Customer Relationship Management
- Business Development
- Data Analysis
- Report creation
- Quality control
- Microsoft Office expertise
- Inbound and Outbound Calling
- Technologically savvy
- Communication proficiency
- Collaboration skills
Timeline
Account Executive
American WeatherStar
02.2022 - Current
Customer Service Representative
Alorica
02.2018 - 12.2021
Insurance Adjuster
Pilot
08.2017 - 02.2018
High School Diploma -
John L Leflore Preparatory Acad
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