Althea Sterling
Yonkers,NY
Overview
29
29
years of professional experience
Work History
Patient Service Representative
Summit Health/Citymd,Village Md
01.2022 - Current
- Engage in comprehensive training programs on HIPAA compliance, ensuring adherence to regulatory standards and enhancing overall knowledge of patient privacy laws.
- Boosted patient satisfaction scores by 15% in Q1 through delivering exceptional customer service during check-in and check-out processes.
- Optimize appointment scheduling systems, resulting in improved patient convenience and reduced wait times.
- Contribute to team meetings aimed at refining workflows and driving enhancements in overall practice performance.
Assistant Manager
Blake Realty & Management
01.2020 - 01.2021
- Oversaw daily office operations in a high-volume environment, ensuring efficiency in scheduling and organizational functions.
- Provided clerical support, scheduled appointments, and assisted customers with property rentals, demonstrating strong problem-solving skills.
- Maintained accurate records and conducted data entry, enhancing operational efficiency and public relations.
Office Manager / Secretary
Mint Corporation
01.1996 - 01.2019
- Led daily operations and managed a team of over 10 employees, overseeing hiring, training, and performance evaluations.
- Developed training guidelines and documentation for the Human Resources department, supporting employee record maintenance.
- Achieved financial objectives by preparing budgets, scheduling expenditures, and analyzing variances.
Education
Medical Billing & Coding / Medical Administrative Assistant Diploma -
Penn Foster Career Center
2020
Administrator/Secretarial Certificate -
Duff’s Business College
2005
Principle of Business -
Dunrobin Community College
2004
Skills
- Insurance verifying
- HIPAA Compliance
- ICD-10 Proficiency
- Data Entry
- Medical Terminology
- Interdepartmental Collaboration
Timeline
Patient Service Representative
Summit Health/Citymd,Village Md
01.2022 - Current
Assistant Manager
Blake Realty & Management
01.2020 - 01.2021
Office Manager / Secretary
Mint Corporation
01.1996 - 01.2019
Administrator/Secretarial Certificate -
Duff’s Business College
Principle of Business -
Dunrobin Community College
Medical Billing & Coding / Medical Administrative Assistant Diploma -
Penn Foster Career Center