Diamond Sanchez
Bronx,NY
Summary
Experienced customer-focused professional with over 4 years in fast-paced service and operations roles. Demonstrated track record of ensuring safety, maintaining service standards, and contributing to team success. Recognized for strong communication skills, adaptability, and a proactive work ethic. Currently pursuing a degree in health sciences and excited to apply skills in a dynamic organization.
Overview
7
7
years of professional experience
Work History
Dispatcher
Madison Security Group
Bronx, NY
07.2024 - Current
- Respond promptly to all security-related calls and alarms, coordinating appropriate personnel using the TrackTik web-based security management platform.
- Supervise and dispatch security officers across multiple locations, ensuring timely and effective incident response.
- Serve as the central point of contact for all security-related inquiries and emergency communications.
- Maintain accurate and detailed records of incidents, communications, and responses within the TrackTik system.
- Manage incident reporting processes, ensuring all events are properly documented and escalated when necessary.
- Assist in onboarding and training new security personnel, ensuring full compliance with operational procedures and technology tools.
Bus Matron
Zeta Charter Schools
New York, NY
09.2022 - 01.2024
- Ensured student safety and comfort during daily transit, assisting children with special needs.
- Enforced behavioral and safety protocols, fostering a respectful and orderly environment.
- Communicated effectively with school staff and responded promptly to emergency situations.
Cashier / Team Lead
Shake Shack
New York, NY
06.2020 - 08.2022
- Supervised a team of 15 in a high-volume location, ensuring top-tier customer service.
- Twice awarded Employee of the Month for excellence in performance and leadership.
- Maintained sanitation and orderliness, surpassing company cleanliness benchmarks.
Warehouse Associate
Amazon
Bronx, NY
01.2019 - 03.2020
- Processed inventory by picking, packing, and shipping orders with speed and accuracy.
- Supported Amazon’s operational goals through consistent performance and attention to detail.
Cashier / Waitress
McDonald’s
New York, NY
08.2019 - 12.2019
- Maintained cleanliness and upheld health and safety standards in workspaces.
- Assisted with food prep and customer service to ensure efficient meal delivery.
- Promoted teamwork and positive work culture through collaboration.
Education
A.A.S. - Health Sciences
Bronx Community College
Bronx, NYHigh School Diploma - undefined
Mott Haven Village Preparatory
Bronx, NY06.2019
Skills
- Cash handling
- Customer service
- Health and safety compliance
- Cleaning and sanitation
- Teamwork
- Problem-solving
- Work ethic
- Adaptability
- Time management
- Communication
- Dispatch operations
- TrackTik
Timeline
Dispatcher
Madison Security Group
07.2024 - Current
Bus Matron
Zeta Charter Schools
09.2022 - 01.2024
Cashier / Team Lead
Shake Shack
06.2020 - 08.2022
Cashier / Waitress
McDonald’s
08.2019 - 12.2019
Warehouse Associate
Amazon
01.2019 - 03.2020
High School Diploma - undefined
Mott Haven Village Preparatory
A.A.S. - Health Sciences
Bronx Community College