Diamond Simington
Lee's Summit,MO
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess Manager
Cooper Hawks Winery & Restaurant
11.2023 - Current
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Phlebotomist
University Health Hospital
05.2022 - 11.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Account Representative
Alliance Data
04.2021 - 03.2022
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
Sales Specialist
Liquid Education
03.2019 - 01.2020
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Associate Coordinator
Before And After School Services
08.2018 - 03.2019
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Implemented quality control protocols that minimized errors while maintaining high standards of excellence.
- Organized company events, promoting a positive work culture and employee engagement.
- Contributed to the successful completion of projects by providing critical logistical support when needed.
- Developed comprehensive meeting agendas, resulting in productive discussions and decision making.
- Managed complex schedules to ensure timely completion of projects and milestones.
Cashier Assistant
Express Clothing
04.2017 - 08.2018
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Retail Sales Associate
Charlotte Russe
01.2016 - 04.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Phlebotomy Certificate - Phlebotomy
Me2you Academy of Phlebotomy
06.2022
High School Diploma -
Raytown South High School
Raytown, MO05.2015
Skills
- Reservation Management
- Employee Scheduling
- Brand representation
- Sales Promotion
Certification
Licensed Phlebotomist -April 10th 2022-June 5th 2022
Timeline
Hostess Manager
Cooper Hawks Winery & Restaurant
11.2023 - Current
Phlebotomist
University Health Hospital
05.2022 - 11.2023
Account Representative
Alliance Data
04.2021 - 03.2022
Sales Specialist
Liquid Education
03.2019 - 01.2020
Associate Coordinator
Before And After School Services
08.2018 - 03.2019
Cashier Assistant
Express Clothing
04.2017 - 08.2018
Retail Sales Associate
Charlotte Russe
01.2016 - 04.2017
Phlebotomy Certificate - Phlebotomy
Me2you Academy of Phlebotomy
High School Diploma -
Raytown South High School
Licensed Phlebotomist -April 10th 2022-June 5th 2022
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