Diamond Taylor

Front Desk Receptionist
Intensity Racquet Club – Norwalk, CT
Dec 2023 – August 2025

• Scheduled and confirmed appointments for clients and staff via phone, email, and online booking systems
• Greeted guests, handled inquiries, and ensured a welcoming front desk experience
• Processed payments and balanced the register at the end of each shift
• Assisted with tennis court reservations and daily operations
• Managed incoming calls and messages efficiently

Cashier Team Lead
Bed Bath & Beyond – Norwalk, CT
August 2022 – April 2023

• Trained and supervised new team members on customer service and POS operations
• Processed customer purchases, returns, and refunds accurately
• Delivered high-quality service by answering questions and resolving concerns
• Supported the front-end team in maintaining smooth store operations
• Handled store promotions and informed customers of sales and loyalty programs

Front Desk Receptionist/ Tumbling Coach
Tumble Jungle – Norwalk, CT
August 2021 – May 2022

• Coached children ages 5–12 in cheer and gymnastics skills, emphasizing safety and teamwork
• Assisted with planning birthday parties and special events
• Managed front desk duties including check-ins, phone calls, and scheduling
• Maintained accurate records and updated client reservations
• Explained company policies to parents and visitors in a clear and professional manner