Diamond Wade

Arlington,TX

Summary

Dedicated food service professional well-versed in food, beverage, and guest services. Experienced in managing large-scale events, intimate gourmet dining, and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced and constantly changing environments. Reliable, top-notch sales associate. Displays outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

years of professional experience

Work History

Server

Bonedaddy's

Arlington, Texas

05.2020 - Current

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Packer

Poly America

Grand Prairie, TX

06.2021 - 08.2021

Completed daily orders with expert picking and packing of shipments.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Protected materials for transport by correctly packaging products in boxes and crates.
Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Conducted in-depth inspections of both inbound and outboundshipments to support quality assurance goals.

Cashier

Stevie D's Cheesesteaks

Arlington, TX

03.2019 - 08.2020

Helped customers complete purchases, locate items and join reward programs.
Provided customet service about store policies and procedures
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance to customers when needed.
Worked flexible schedule and extra shifts to meet business needs.
Greeted over 100 customers per day.

Education

No Degree - Social Work

Lamar University, Beaumont, TX

Skills

Order Accuracy and Delivery
Conflict and Complaint Resolution
Food and Beverage Service
Verbal and Written Communication
Age Verification
Team Player
Able to Lift 30 Pounds
Food Safety Standards
High Volume Dining
Dining Room Cleaning and Upkeep
Customer Service and Rapport
Cool Under Pressure

Microsoft Office
Valid Food Handlers Certification
Reliable and Responsible
Order Fulfillment
Customer and Call Response
Cash Register Operations
Cleaning and Sanitizing
Inventory Recordkeeping
Staff Training
Quick Learner
Critical Thinking

Timeline

Packer - Poly America

06.2021 - 08.2021

Server - Bonedaddy's

05.2020 - Current

Cashier - Stevie D's Cheesesteaks