Results-driven sales associate with a strong focus on customer relationships, teamwork, and adaptability. Proven ability to train new staff and enhance client loyalty through effective communication.
Overview
10
10
years of professional experience
Work History
Sales Associate
Spring Venture Group
Remote Tx
09.2025 - 05.2026
Developed and maintained strong customer relationships to enhance client retention and loyalty.
Collaborated with team members to streamline sales processes and improve operational efficiency.
Provided product knowledge expertise, assisting customers in making informed purchasing decisions.
Trained new associates on company policies, sales techniques, and customer service standards.
Tier 1 Technical Support Representative
VSP Vision Care
Remote Tx
10.2022 - 09.2025
Provided exceptional customer support for troubleshooting vision care benefits and services.
Assisted customers with navigating online account management tools effectively.
Resolved technical inquiries related to claims processing and billing systems.
Collaborated with cross-functional teams to enhance service delivery processes.
Support Associate
CVS Pharmacy
Remote
03.2020 - 10.2022
Assisted customers with medication inquiries and product recommendations.
Processed prescription orders accurately using pharmacy management software.
Trained new staff on operational procedures and customer service protocols.
Managed inventory levels, ensuring optimal stock availability and compliance.
Customer Service Team Lead
Alorica
Houston, TX
01.2019 - 03.2020
Supervised daily operations to ensure exceptional customer service delivery.
Trained and mentored team members on company policies and procedures.
Analyzed customer feedback to identify areas for process improvement.
Developed training materials that enhanced team performance and efficiency.
Customer Service Representative
Sutherland Global
Houston, TX
06.2016 - 01.2019
Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
Assisted in training new team members on customer service protocols and systems.
Processed customer orders and returns efficiently using CRM software.
Collaborated with cross-functional teams to enhance service delivery processes.