Summary
Overview
Work History
Education
Skills
Timeline
Generic
Diamond Washington

Diamond Washington

Houston,TX

Summary

Results-driven sales associate with a strong focus on customer relationships, teamwork, and adaptability. Proven ability to train new staff and enhance client loyalty through effective communication.

Overview

10
10
years of professional experience

Work History

Sales Associate

Spring Venture Group
Remote Tx
09.2025 - 05.2026
  • Developed and maintained strong customer relationships to enhance client retention and loyalty.
  • Collaborated with team members to streamline sales processes and improve operational efficiency.
  • Provided product knowledge expertise, assisting customers in making informed purchasing decisions.
  • Trained new associates on company policies, sales techniques, and customer service standards.

Tier 1 Technical Support Representative

VSP Vision Care
Remote Tx
10.2022 - 09.2025
  • Provided exceptional customer support for troubleshooting vision care benefits and services.
  • Assisted customers with navigating online account management tools effectively.
  • Resolved technical inquiries related to claims processing and billing systems.
  • Collaborated with cross-functional teams to enhance service delivery processes.

Support Associate

CVS Pharmacy
Remote
03.2020 - 10.2022
  • Assisted customers with medication inquiries and product recommendations.
  • Processed prescription orders accurately using pharmacy management software.
  • Trained new staff on operational procedures and customer service protocols.
  • Managed inventory levels, ensuring optimal stock availability and compliance.

Customer Service Team Lead

Alorica
Houston, TX
01.2019 - 03.2020
  • Supervised daily operations to ensure exceptional customer service delivery.
  • Trained and mentored team members on company policies and procedures.
  • Analyzed customer feedback to identify areas for process improvement.
  • Developed training materials that enhanced team performance and efficiency.

Customer Service Representative

Sutherland Global
Houston, TX
06.2016 - 01.2019
  • Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
  • Assisted in training new team members on customer service protocols and systems.
  • Processed customer orders and returns efficiently using CRM software.
  • Collaborated with cross-functional teams to enhance service delivery processes.

Education

High School Diploma -

Maybe Creek High School
Katy, TX

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Sales Associate

Spring Venture Group
09.2025 - 05.2026

Tier 1 Technical Support Representative

VSP Vision Care
10.2022 - 09.2025

Support Associate

CVS Pharmacy
03.2020 - 10.2022

Customer Service Team Lead

Alorica
01.2019 - 03.2020

Customer Service Representative

Sutherland Global
06.2016 - 01.2019

High School Diploma -

Maybe Creek High School
Diamond Washington