DIAMOND WILLIAMS
Sevita
King Of Prussia,PA
1
Certification
15
years of professional experience
Work History
Direct Support Professional
3 Months- Facilitated daily living activities to enhance client independence and quality of life.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Monitored and documented client progress, ensuring compliance with regulatory standards.
- Trained new staff on best practices for supporting clients with diverse needs.
- Implemented portion control measures consistently during meal prep, minimizing waste while satisfying guest expectations.
- Implemented project-based learning opportunities, encouraging creativity and problem-solving abilities in students.
- Monitored client health and reported changes to appropriate personnel promptly.
- Trained new caregivers on best practices for patient care and safety protocols.
- Maintained accurate documentation of care provided, ensuring compliance with regulations.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Dietary Aide/ Front Desk
10 Months- Prepared and served nutritious meals to residents, ensuring dietary needs and preferences were met.
- Collaborated with kitchen staff to streamline meal service processes, enhancing efficiency during peak hours.
- Trained new dietary aides on food safety protocols and operational procedures for optimal service delivery.
- Assisted in maintaining cleanliness and organization of dining areas and food preparation spaces.
- Monitored inventory levels of food supplies, reporting shortages to ensure timely replenishment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented process improvements that enhanced workflow efficiency and client satisfaction.
- Developed standard operating procedures to maintain consistency in front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Dining Room Director
11 Months- Oversaw daily operations of the dining room, ensuring a high standard of service and customer satisfaction.
- Set dining room daily for lunch and dinner
- Conducted hourly steam table checks
- Analyzed customer feedback and service to identify areas for improvement
- Ensured compliance with health and safety regulations by maintaining a clean and safe dining environment.
- Resolved customer complaints and issues promptly to maintain high standards of service.
Home Health Aide
2 Years 3 Months- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients’ homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping and preparation of healthy meals.
- Provided companionship and monitored health condition of clients.
General Cleaner
8 Months- Swept and mopped floors, scrubbed bathrooms, and cleaned windows.
- Emptied trash receptacles and disposed of waste in designated areas.
- Dusted furniture, fixtures, walls, and other surfaces.
- Stocked paper products and cleaning supplies.
- Maintained janitorial equipment in proper working order.
- Sanitized countertops and other surfaces using appropriate cleaners and disinfectants.
- Followed safety procedures when handling hazardous materials.
Floater/ Front End Supervisor
10 Years 9 Months- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored over 15 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked quality of products and removed defective items.
- Checked seafood items for correct expiration dates and country of origins.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Processed customer returns.
Lead Housekeeper
10 Months- Conduct weekly team meetings in regards to performance from staff.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Changed bed linens and collected soiled linens for cleaning.
- Rotated linens in storerooms and replenished when supplies ran low.
- Inspect rooms daily after each housekeeper to ensure quality customer service.
Shift Leader
1 Year 10 Months- Minimized product and time losses by addressing employee or production issue directly.
- Weekly inventory count.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Store Manager
2 Years 6 Months- Creating an efficient labor schedule with limited availability and employees.
- Calculate labor hours precisely then accepting payroll.
- Conducting Interviews.
- Attending Manager meetings discussing company goals, upcoming promotions and honoring stores accomplishments.
- Rotated merchandise and displays to feature new products and promotions.
- Engaged and interacted with customers to create positive shopping experiences and drive business growth.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
Dietary Aide
6 Months- Quickly and accurately served specific meals to patients with special dietary needs.
- Washed plates, cups, serving and eating utensils and kitchen equipment using a commercial dishwasher.
- Assisted patients with completion of menus appropriate for specific dietary requirements.
- Preparing for meal distribution.
Education
Bachelor of Science (BS) - Cybersecurity
Online
High School Diploma
Skills
Leadership
Customer Service
Housekeeping supervision
Staff scheduling
Inventory Management
Time management
Attention to detail
Cleaning quality control
Sanitation procedures
Safety compliance
Certification
- HHA - Home Health Aide
- First Aid/CPR Certified
Interests
I enjoy anything that involves nature. Going to parks and sitting by the water. I love collecting house plants. I like to spend my free time doing research on various topics and creating cooking content to better establish my culinary career.
Timeline
Direct Support Professional
Sevita
05.2026 - CurrentRead More
Dietary Aide/ Front Desk
Dresher Estates
08.2025 - 06.2026Read More
Dining Room Director
Buckingham Valley Rehabilitation
09.2024 - 08.2025Read More
General Cleaner
Philadelphia School District
05.2023 - 01.2024Read More
Home Health Aide
Tempus Unlimited
10.2022 - 01.2025Read More
Lead Housekeeper
Extended Stay Hotel
05.2021 - 03.2022Read More
Dietary Aide
Powerback Rehab
09.2018 - 03.2019Read More
Shift Leader
Smoothie King
04.2018 - 02.2020Read More
Store Manager
General Nutrition Company
10.2016 - 04.2019Read More
Floater/ Front End Supervisor
Giant Food Stores
12.2011 - 09.2022Read More
Upper Darby High School
High School Diploma
Read More
SNHU
Bachelor of Science (BS) from Cybersecurity
Read More